Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.
ESSENTIAL JOB DUTIES
Greet patients upon entering the center.
Register patients for visits carefully and efficiently.
Verify patient insurance and collect patient payments accurately.
Answer and route phone calls, taking and delivering messages as needed.
Respond to and resolve patient questions and issues, as needed.
Document patient information in the EMR accurately and completely.
Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
Clinical Responsibilities (approximately 80%) and Administrative Responsibilities (approximately 15%):
Organize office supplies at the front desk according to company best practice, restocking as needed.
Ensure the cleanliness and appearance of the waiting area for patients.
Complete daily procedure checklists.
Maintain 100% compliance with company trainings and policies.
Welcome new team members and provide support, as needed.
Engage in local marketing and marketing events, as needed.
Respond to and execute on email communications timely.
Additional Responsibilities/Cross-Training (approximately 5%):
Assist with intake duties when back-office staff are not available, including collecting vitals, physical stats, and medical history, performing point-of-care testing, and retrieving lab and ancillary test results for review by provider.
Assist with scribe duties, including assisting providers with real-time documentation of patient encounters in the EMR, preparing and updating patient charts before and after visits, and documenting clinical notes including history, exams, and treatment plans as directed.
Additional responsibilities as assigned.
LICENSES & CERTIFICATES : N/A – No licenses or certifications required.
EDUCATION, COMPETENCIES & EXPERIENCE :
High school diploma or equivalent (minimum required).
Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare.
Strong customer service skills with a friendly and positive/enthusiastic presentation.
Strong attention to detail while maintaining a high level of organization.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.
PHYSICAL DEMANDS : Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time, positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs, traversing across different areas of the office/clinic and/or to different office/clinic locations, and observation of details at close range.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT : ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.