Patient Care Coordinator Arabic Speaking
Optima Medical Management Group (Optima MMG) and its divisions—Serene Health, Community Support, and American TrueCare—are dedicated to enhancing quality of life by promoting wellness. Our mission is to provide comprehensive support and care that addresses immediate concerns and fosters long-term well-being.
We aspire to lead in member care outcomes and empower our members to achieve self-sufficiency in health, strengthening families and communities through collaborative care.
Our culture values pride, passion, collaboration, and continuous learning. Join us to contribute to transforming lives and communities through meaningful work.
Job Summary
The official job title is Lead Care Manager (LCM). The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers, to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the populations listed below.
Responsibilities
Interview members to assess medical and social determinants of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.
Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
Maintain ongoing contact with members, via telehealth and in-person visitation.
Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
Maintain empathy and professionalism while contacting members and families.
Supporting behavioral health coordination, substance abuse, and community resources.
Perform additional duties as assigned.
Populations of Focus
Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence.
Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence.
Individuals with Serious Mental Health and/or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program.
Individuals transitioning from incarceration/justice involvement: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months.
Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury.
Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community.
Children and youth enrolled in California Children’s Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health.
Children and youth involved in Child Welfare.
Individuals with Intellectual/Developmental Disabilities: Adults who have a diagnosed I/DD and qualify for eligibility in any other adult ECM population of focus.
Pregnant and postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.
Education and Experience
High school diploma or GED required.
Minimum of 1 year experience in case management, member care, customer service, call center, or related roles.
Valid California driver's license and valid vehicle insurance required.
MA certificate or medical terminology knowledge preferred.
Required Skills/Abilities
Bilingual in English & Arabic required.
Excellent communication, interpersonal, customer service and organizational skills.
Computer skills for documentation, email and chat support.
Proficient in working independently and collaboratively in a team to provide member care.
Proficiency in multitasking, organization, and attention to detail for effectively caring for multiple members.
Ability to utilize resources effectively for problem-solving while maintaining composure under pressure with compassion.
Proficiency in speaking, reading, and typing and strong proofreading skills.
Physical Requirements
Must be able to travel using a personal vehicle to complete outreach visits. Mileage reimbursement is provided at a standard rate.
Prolonged periods of sitting at a desk and using a computer.
Lift up to 15 lbs.
Pay range: $25 USD - $28 USD
Benefits
Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(k): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share opportunities and reap rewards.
Company Discount Program: Savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are Equal Opportunity Employers. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.