Patient Care Coordinator

About UsOur mission is to help people sleep better by diagnosing and treating their sleep apnea. We are looking for a Part-Time Patient Care Coordinator to guide patients through their sleep apnea diagnosis and treatment journey, helping them with their questions and concerns along the way.Location: Onsite in North Austin, TXJob Type: Part-time Schedule: Monday - Friday part time during business hours.Reports to: Senior Customer and Research ManagerPosition OverviewIn this role, you will interact with patients primarily through digital channels to help them complete their at home sleep test, get diagnosed, and get started on the best therapy for their needs. This position requires strong written communication skills, attention to detail, and the ability to troubleshoot issues efficiently.Key ResponsibilitiesPatient FacilitationHelp patients understand the sleep apnea diagnosis and therapy journeyFacilitate patients getting started with our smart ring, mobile app and digital care platformTroubleshoot basic technical issues and escalate difficult cases as neededWork with patients to schedule medical appointments and therapyCoordinate behind the scenes with third care providers to provide a seamless experienceGather feedback from patients to help improve our patient experience and productLogistics and Internal SupportHelp with inventory management, fulfillment, and shipment of patient devicesResolve ecommerce and payment issues as they ariseMonitor and report any technical issues or trends in patient concernsRequired Qualifications2+ years of experience in healthcare facilitation, customer support, or direct customer interaction roles (eg: retail or service industry).Strong written communication skills with the ability to convey empathy and clarity in messages.Tech-savvy and able to navigate multiple systems efficiently.Detail-oriented with excellent problem-solving skills.Comfortable working independently.Preferred QualificationsFamiliarity with customer support software (e.g., Zendesk, Salesforce) and internal documentation tools (e.g., Confluence, Jira).Experience working in a technology startup environment.Experience working with patients in a healthcare, pharmaceutical, medical device, or remote patient monitoring (RPM) setting.Why Join Us?Make a meaningful impact by helping our patients conquer sleep apneaBe part of a mission-driven company focused on customer experience and innovationOpportunity to grow within a supportive and collaborative teamIf you have a passion for helping people and thrive in independent, flexible-hours work, wed love to hear from you! Apply today to join our team.
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