Patient Care Coordinator

WellBe Patient Care Coordinator

The WellBe care model is an advanced geriatric care program focused on the quality of care for frail, poly-chronic, and elderly Medicare Advantage patients. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

Our Patient Care Coordinators are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Skills & Competencies

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
• Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
• Acts as a community resource for the patient
• Conduct patient scheduling, registration and eligibility verification
• Manage patient medical records as appropriate
• Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
• Answer patient non-clinical questions and explains the process
• Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
• Ensures all appropriate patient information is in the EMR
• Provide positive customer service and treat all patients and staff with respect
• Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
• Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
• Completes next day visit chart prep
• Utilize reporting to help providers track, meet and exceed team goal
• Other tasks needed to accomplish team's objectives/goals

Job Requirements

Educational/Experience Requirements:

• High school graduate or GED

License, Certification, Registration:

• MA Certification-Preferred

Required Skills and Abilities:

• 2+ years of experience working for a healthcare practice or hospital
• EMR documentation experience preferred
• High level of professionalism
• Strong critical thinking skills
• Strong customer centric focus/service skills
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills

Supervisory Responsibility: N/A

Compensation: $19-21/hr plus benefits

Travel requirements: No travel is required

Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity

Drug Screening Requirement: As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.

Americans with Disabilities Act: WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process, please contact Human Resources at HRPeopleLine@wellbe.com