Job Location: Mount Laurel, NJ
Position Type: Full Time
Education Level: High School
Salary Range: $19.00 - $22.50 Hourly
Job Shift: Any
Job Category: Customer Service
As the Patient Care Coordinator, you will ensure high quality health care by serving as the patient's medical liaison among the practice, hospital, support services, and payors. Collaborate with various departments to assure the best customer experience.
Your Primary Duties and Responsibilities include the following:
Receive and enter orders into API database assuring medical necessity complies with diagnosed symptoms ordered.
Schedule patients for sleep studies in a timely manner and in accordance with company policy.
Obtain demographic/medical information from patients during scheduling process.
Inform, educate and answer physician/patients' questions regarding sleep study process.
Communicate information received from patients, physician offices, and/or hospitals to the appropriate Persante employee(s) for action and follow-up.
Assure customer call turn around times are exceeded.
Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance.
Performs a wide variety of tasks as assigned. A certain degree of creativity and latitude is required. Supports and adheres to HIPAA guidelines.
As with any job, other duties may be assigned to you as appropriate.
Your Secondary Duties and Responsibilities
Position may cross train to duties of other Patient Care Coordinator functions including Medical Records Post, Medical Records Pre, and specialists positions (handling "blues", movability and assessments).
Minimum 2-4 years' experience in a Customer Service position
Prior experience in a healthcare setting/organization required
Ability to thrive in a fast paced/growing organization
Responsibilities
As a Patient Care Coordinator, you will ensure high quality health care by serving as the patient's medical liaison among physician practices, hospitals, support services, and payors
Receive and enter sleep study orders into a database assuring medical necessity complies with diagnosed symptoms ordered
Schedule patients for sleep studies in a timely manner and in accordance with company policy
Obtain demographic/medical information from patients during scheduling process
Inform, educate, and answer physician/patients' questions regarding sleep study process
Communicate information received from patients, physician offices, and/or hospitals to the appropriate internal staff
Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data
Performs a wide variety of tasks as assigned
A certain degree of creativity and latitude is required
Supports and adheres to HIPAA guidelines
Position may cross train to duties of other Patient Care Coordinator functions including Medical Records