The Patient Care Coordinator (PCC) collaborates and ensures professional nursing practice in a clinical setting by: applying the nursing process; assessing the patient's clinical condition while prescribing appropriate nursing actions to meet the needs of the patient; assuring quality patient care utilizing standards of practice established by the facility; providing educational opportunities with patients and other significant individuals; and communicating effectively using both verbal and written abilities. The PCC works closely with the clinical manager in planning, coordinating and evaluating the activities of the patient care unit. Participates as a leader in the customer service program, champion for rounding, service recovery, and is aware of employee and customer satisfaction scores. The PCC oversees completion of unit duties during shift, attends unit and shift supervisor meetings and may provide direct patient care dependent upon staffing needs of the unit.
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
Guide the delegation of responsibilities to the appropriate staff member to meet the needs of the patient population based on the staffing model.
Account for all aspects of patient care, including but not limited to quality, safety, documentation, throughput, criteria for level of care and service.
Assure compliance with professional standards, regulatory, and hospital codes of conduct.
Evaluate the quality and effectiveness of nursing practice on the designated shift or area of responsibility.
Collaborate with nursing staff, interdisciplinary staff and teams, leaders and others.
Active participant or leader during unit/shift/hospital meetings, committees, and discussions.
Maintain and demonstrates current knowledge in the administration of healthcare organizations to advance nursing practice and the provision of quality healthcare services at the unit level.
Demonstrate a commitment to lifelong learning and ongoing professional development through such activities as continuing education, certification, and participation in professional organizations.
Support and disseminates research findings and the integration of evidence based practice guidelines for nursing practice and standards of care at the unit level or area of responsibility.
Perform patient care when needed to support the sustainable staffing model.
Perform regular rounding for outcomes on patients and staff.
Perform timely and effective service recovery to address patient/family complaints and grievances.
Assume responsibility for patient throughput and timely discharge in conjunction with bedside nurses and Case Management staff.
Participate in development, implementation, and maintenance of policies, procedures, standards, protocols, clinical guidelines, documentation systems, and programs that support the clinical practice of nursing.
Associate's Degree - A Bachelor's Degree will be required within three years for internal candidates
Bachelor's Degree - Required upon hire for external candidates.
3 years Nursing/Patient Care - Required
1 year Area of practice or related specialty - Preferred
Registered Nurse (RN) - State Licensing Board in state of practice
Unit Specific Certifications - Franciscan Alliance Required if required by unit
Basic Life Support Program (BLS) - American Heart Association
Never or Rarely
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.