Join to apply for the Part-Time Case Manager (16 hrs/week) - Legacy Court, Richmond role at Eden Housing, Inc.
Under the supervision of the Associate Director, Supportive Housing, the Case Manager is responsible for oversight of the delivery of resident services programming at properties that serve high needs, individuals, families, seniors, and those with special needs within Eden Housing’s portfolio. The Case Manager coordinates services for high needs populations and low‑income households living at each site and develops collaborative relationships with county provided services providers and outside services to bring robust and relevant programming to Eden Housing properties.
Essential Duties and Responsibilities
Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations.
Regularly conduct door‑to‑door, phone, e‑mail outreach and other marketing strategies to make residents aware of services offered.
Assist in and/or provide crisis intervention and follow‑up (including but not limited to child abuse or adult abuse reporting) and appropriately implement mandated reporting policies and procedures.
Support case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills.
Provide group and one‑on‑one services to residents and support community building activities at assigned properties.
Collaboratively work with residents to support independent living and personal and professional goals.
Educate residents about programmatic options and advocate for residents’ needs.
Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to.
Partnership Management
Familiar with services’ partnership goals and selection criteria; engages with property‑level partners to support these goals/criteria.
Collaborates well with local community agencies in proximity to assigned property.
Works collaboratively with Eden Property Management, Eden Resident Services staff, community partners and service providers to address/resolve property concerns or neighbor disputes.
Customer Service
Supports property‑level needs assessments and associated follow‑up (e.g., community meetings).
Participates in the development of property service plan that is responsive to resident needs.
Communicates and executes actions based on stated and assessed needs.
Offers exemplary customer service and responsiveness to residents.
Data‑Driven Decision‑Making
Maintains accurate property‑level records and files; enters data and tracks all service activities on a daily/weekly/monthly basis.
Ensures timely property‑level reporting consistent with Services’ policies, procedures, and training.
Effective Team Building
Participates in staff and team meetings, trainings, group outings and other site‑sponsored events.
Applies appropriate communication and teamwork; cultivates collaborative relationships with peers.
Performs other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.
Education and Experience
M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full‑time experience serving the needs of senior populations and special needs (mental illness, substance use, co‑occurring disorders) or B.A./B.S. in the same fields with 3 years full‑time experience, or High School Diploma/GED plus 5 years or more of relevant experience.
Experience working with and serving homeless populations and/or providing social services to diverse populations.
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments.
Experience supporting program and service implementation and coordination.
Experience collaborating with local service providers.
Knowledge, Skills, and Abilities
Excellent reading, writing and verbal communication skills; comfortable communicating across language barriers; proficiency in Spanish, Russian, Korean, or Vietnamese as required.
Excellent relationship‑building, active listening, and conflict‑resolution skills.
Excellent attention to detail and organizational skills; ability to work independently.
Willingness to learn, commitment to improving and staying abreast of exemplary practices in the field of social services for special needs populations.
Proficient use of Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor.