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The Diversion Case Manager works as part of a team to provide outpatient behavioral health services and community support within their assigned diversion program. This position is responsible for providing treatment and care coordination based on client needs and the treatment plan, progress notes, and collaborative reviews for the assigned caseload, as well as support to all clients served as part of the care team.
Schedule: Monday-Friday, 9:00am-4:00pm
Essential Job Duties:
Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable; and providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract
Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans
Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers
Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary
Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly
Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information
Provide immediate crisis intervention and resolution as needed
Always maintain client and staff confidentiality
The Diversion Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:
Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms
Partnering as a team to deliver current programming and fill vacant position duties
Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals
Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings
Providing After Hours crisis intervention with enrolled clients, when assigned:
Answering all incoming calls and making contact within 2 hours of first call
Provide crisis response for clients referred by Crisis Connections
Complete assessments, such as mental status, safety, danger to self and others, etc, as appropriate for the situation
Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution
Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines
Performing other duties as assigned.
Base pay range: $30.00/hr - $36.47/hr
Seniority level: Entry level
Employment type: Full-time