Nurse Care Manager Lead

Nurse Care Manager Lead

Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215

About Bloom: Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom's model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers. At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for six consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.

Position Summary

The Nurse Care Manager (NCM) Lead serves as a frontline leader and resource for Bloom Healthcares nursing care management team. This role provides day-to-day guidance, operational support, and mentorship to ensure high-quality, coordinated care for our patients. Working closely with the Clinical Support Manager, the NCM Lead helps drive team performance, supports ongoing education and process improvement, and fosters a positive, engaged team culture.

Key Responsibilities

Team Leadership & Support

• Serve as the first point of contact for daily team questions and workflow support.
• Lead or co-lead weekly NCM team meetings in collaboration with the Clinical Support Manager.
• Conduct monthly one-on-one check-ins with team members and assist with ongoing coaching and development.
• Collaborate on annual performance reviews, including preparation, documentation, and conducting review discussions.
• Partner with leadership to provide input and updates during monthly support leadership meetings.
• Coordinate and maintain coverage plans and recurring schedules to ensure adequate staffing and continuity of care.
• Review and approve PTO requests and timecards in Insperity on a bi-weekly basis.

Onboarding & Training

• Manages onboarding new team members, including schedule creation, orientation, and initial training.
• Collaborate with the Clinical Support Manager to develop meeting and training agendas.
• Lead and/or coordinate team education sessions and ongoing training initiatives.

Quality & Performance

• Track, maintain, and analyze team metrics to monitor performance and identify opportunities for improvement.
• Support care plan reviews, task management, and other quality audits as part of team coaching.
• Participate in bi-weekly or monthly meetings with the Clinical Support Manager to review team progress and align on priorities.
• Help design and refine workflow systems that promote efficiency, consistency, and excellent patient outcomes.

Qualifications

Education & Licensure: Active, LPN or RN license required.

Experience: Minimum 3 years of nursing experience in primary care, home health, or care management; prior leadership or mentorship experience preferred.

Skills:

• Strong leadership and communication abilities.
• Excellent organizational skills and attention to detail.
• Ability to balance coaching with accountability.
• Proficient in EHR systems, Microsoft Office Suite, and reporting tools.

Core Competencies

Leadership & Coaching: Builds trust, develops others, and supports growth through constructive feedback and guidance.

Operational Excellence: Organizes workflows and monitors performance to ensure smooth daily operations.

Collaboration: Partners effectively with providers, nurses, and support staff to promote coordinated patient care.

Accountability: Ensures tasks and responsibilities are completed with consistency and quality.

Continuous Improvement: Identifies process gaps and contributes to system-wide enhancements.

Why Bloom?

Competitive salary with bonuses.

Opportunities for professional growth.

Collaborative work environment with a passionate team making a difference in healthcare.

Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.

401(k) retirement plan.

Employer-paid basic life and AD&D insurance.

Generous PTO and paid holidays.

Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between LPN $28-32 hourly / RN $39-44 hourly with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state.