Memory-Care Case Manager / Behavioral Health Care Manager
The Memory-Care Case Manager / Behavioral Health Care Manager is a core member of the collaborative care team, which includes a Bluestones Primary Care Providers, Nurses, Care Managers and other medical professionals. The Behavioral Health Care Manager is a patient-focused role, primarily working with a complex geriatric population and their families within their home environment (Assisted Living, Memory Care, and/or Independent Living). Additionally, this role is an expert in the field of dementia care, Alzheimers, memory loss, and/or mental health targeting interventions that improve the patients overall quality of life.
Schedule: Full time position, day shift hours, no evenings, weekends or holidays. Hours are 8am to 5pm Monday thru Thursday & 8am to 3pm on Fridays.
Location: This position entails a mix of remote work, as well as primarily direct patient care mainly throughout the Waukesha, New Berlin, Greenfield, Mukwonago, Burlington areas.
Salary Range: $55,000 - $65,000, Salary will be commensurate with experience.
Qualifications:
- Formal education or specialized training in behavioral health, including social work, nursing, psychology, gerontology, music therapy or related fields
- One or more years of experience in memory care and/or dementia-related care
- Valid driver's license required
Responsibilities:
- Provide ongoing necessary education and support to patient's care team on Alzheimers disease and related memory loss/dementia and their impact on cognitive function
- Provide ongoing necessary education and support to patient's care team on Mental Illness diagnoses and their impact on cognitive function
- Establish care plans that outline interventions to reduce behavioral episodes and improve function and safety
- Provide behavioral interventions using evidence-based techniques such as motivational interviewing, problem-solving, modeling, active listening, other techniques as appropriate
- Identify and provide de-escalation strategies and crisis resources for caregivers, patients, and families
- Provide effective non-pharmacological behavior prevention and reduction solutions
- Identify strategies to anticipate and calmly de-escalate distress behaviors
- Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications
- Complete validated rating scales monthly to monitor and assess response to care plan interventions
- Participate in weekly caseload consultations with psychiatric consultants
- Facilitate referrals for the clinically indicated services outside of the organization (e.g. mental health specialty care, social services, support groups, etc.)
- Act as a Bluestone ambassador for community staff through education and relationship building
Qualifications Continued:
- Knowledge of behavioral health, dementia, and care planning
- Knowledge of assessments, screenings, and care planning for mental health disorders
- Ability to engage patients in a therapeutic relationship when appropriate
- Ability to work independently with excellent time-management and organizational skills
- Ability to maintain professional relationships with patients and other members of the care team
- Ability to communicate effectively and professionally, both verbally and in writing, with diverse populations
- Intermediate-level computer proficiency with email, fax, word processing, spreadsheets, and databases
- Excellent customer service skills
- Demonstrated ability to read, write, speak, and understand the English language
Bluestone Benefits:
- Health Insurance
- Dental Insurance
- Vision Materials Insurance
- Company paid Life Insurance
- Company paid Short and Long-term Disability
- Health Savings Account (with employer contribution)
- Flexible Spending Account (FSA)
- Retirement plan with 4% matching contributions
- Eight (8) paid holidays for office closures plus two (2) floating holidays
- Three weeks (15 Days) Paid Time Off (PTO)
- Mileage reimbursement program for field employees
- Company sponsored cell phone, laptop and scrubs
- Regular business hours