Join to apply for the Member Care Coordinator role at JumpstartMD .
About the Role
Reports to: Regional Operations Manager
Classification: Full‑time, non‑exempt (30+ hrs/week)
Schedule: Tuesday – Saturday, 6:50 am – 2:00 pm (some later hours for internal meetings and inventory)
Location: Redwood City, CA
Duties & Responsibilities
Welcome members and visitors, ensuring a positive experience from check‑in to checkout.
Respond promptly to calls, messages and emails, maintaining the highest communication standards.
Guide new members through account setup, program agreement, payment discussions and ongoing membership support.
Process orders, manage billing and maintain inventory for member products.
Handle mail and package distribution, including outgoing shipments, and support new hires with training and onboarding.
Collaborate with the team on projects that enhance the member experience, bringing innovative ideas to life.
Qualifications & Requirements
High school diploma required; bachelor’s or associate’s degree in a related field preferred.
1–2 years of customer‑facing experience, preferably in a medical or clinical office.
Proficiency with MS Office 365, EHR/EMR systems, and scheduling/billing software.
Exceptional interpersonal, verbal and written communication skills.
Strong multitasking ability, with an eye for accuracy in a fast‑paced setting.
Ownership, accountability and initiative.
Team‑player mentality and ability to thrive in an intimate clinical environment.
Why JumpstartMD?
Impact lives: help members lose weight and improve hormonal health.
Innovation: work with cutting‑edge research and personalized medicine.
Community: join 13 locations dedicated to uplifting health and wellness.
Career growth: support for geographical expansion and personal development.
What We Offer
Competitive compensation reflecting skills and contributions.
Comprehensive benefits: medical, dental, vision (eligible at 25+ hrs/week).
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.