Member Care Coordinator / Customer Service
Join to apply for the Member Care Coordinator / Customer Service role at JumpstartMD.
JumpstartMD has celebrated over a million pounds lost by our members and has helped thousands with hormone replacement therapy. With 14 high‑end offices across California, we are expanding and looking to add dedicated Member Care Coordinators.
Your Next Adventure
Reports to Clinician Manager. Classification: Part‑time, non‑exempt.
Schedule: Tuesday – Thursday, 6:50 am–2:00 pm, with occasional later hours, and potential additional coverage on Friday & Saturday. Location: San Francisco, CA (Embarcadero 1 Center).
Duties & Responsibilities
Be the welcoming force for members and visitors, ensuring a positive experience from the start.
Respond promptly to a bustling stream of calls, messages, and emails, setting high standards for timely communication.
Guide new members through a seamless onboarding process, fostering lasting relationships and promoting ongoing success.
Navigate order processing, billing, and maintain inventory readiness.
Manage mail and packages, including outgoing shipments, and guide new hires through setup and training.
Collaborate with the team, sparking ideas to elevate the member experience and contribute to exciting projects.
Qualifications & Requirements
High school diploma required; Bachelor’s or Associate’s degree preferred.
1–2 years of experience in a customer‑facing role, preferably in a medical or clinical office setting.
Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems.
Exceptional interpersonal, verbal and written communication skills.
Excellent multitasking skills in a fast‑paced environment.
High level of ownership, accountability, and initiative.
Team‑player mentality; ability to work collaboratively and efficiently in a clinical setting.
Benefits
Opportunity for Growth: Collaborate with a passionate team to scale a best‑in‑class medical weight management program nationally.
Competitive Compensation: Pay reflecting your skills and contributions.
Comprehensive Benefits: Medical, dental, and vision coverage available for 25+ hours a week.
Financial Security: 401(k) plan with company match.
Time Off: Accrued paid time off to maintain a healthy work‑life balance.
Wellness Support:
Receive 4 annual paid wellness days to prioritize your health.
Access free JSMD services (Weight Loss and Bio‑identical Hormone Therapy).
Compensation
Pay range: $28–$30 per hour (Embarcadero Center).
Equal Opportunity Employment
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.