Overview Medical Assistant/Phlebotomist (Joslin Care Coordinator) - part time, 32hr/wk at Joslin Diabetes Center
The Joslin Care Coordinator (Medical Assistant/Phlebotomist) assists patients, providers and staff in a courteous and professional manner throughout the patient’s visit. Hours are Monday-Friday, 8:00-4:30; part time at 32 hours per week. As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) as a condition of employment.
Responsibilities Maintains a clean and safe work area/exam room at all times
Cleans and prepares exam rooms for patient/family
Monitors activity and initiates patient care dependent on cues from system flow
Greet patients by name (HIPAA compliant); identify self and explain your role
Escort patients/families to exam rooms and other designated areas
Initiates patient intake process
Properly identify patient (verify name, DOB) and label specimens/tubes with accuracy (three check and central workup four-point check)
Interview and perform medication reconciliation for new patients/families (diabetes and non-diabetes medications); ensure accuracy of doses and update concerns or changes; alert provider as needed
Update pharmacy information and primary care physician information
Record patient history and required health information (e.g., flu vaccine, last mammogram, last colonoscopy)
Obtain height, weight, blood pressure, temperature, finger-stick glucose values, and EKG as needed
Perform finger sticks and phlebotomy; collect appropriate specimens
Float to Pediatric departments as needed and perform phlebotomy on pediatric patients
Communicate with providers and team about any abnormal vital signs, blood sugars or symptoms
Label and download patient meters/pumps and print reports as needed
Assist with updating patient medications and pharmacy information
Enter data efficiently in patient system and LIS
Assist patients with preparing for provider visits and provide mobile phlebotomy as needed
Recognize low blood glucose and administer treatment per clinic protocol; notify team/provider of abnormal readings or related symptoms
Initiate 1903 call when needed
Assist in training new personnel in the Clinic as appropriate
Clean and restock central work areas, units and exam rooms as needed
Assist providers and patients with scheduling of appointments; abide by Joslin Diabetes Center policies and procedures
Other duties as assigned
Qualifications High School diploma
Graduate of an accredited medical assistant or phlebotomy program or equivalent training/experience
Minimum 1 year of phlebotomy/medical assistant experience preferred
CPR - American Heart Association (AHA) certified preferred
ASCP phlebotomy license or equivalent preferred
Registered Medical Assistant (RMA) or CMA certification preferred (must have passed an exam through one of the following organizations): AAMA, AMT, NHA, NCCT, NEASC
Proficient computer skills
Strong organizational and interpersonal skills to anticipate and respond to patient and staff needs
Excellent customer service and ability to function in a fast-paced, diversified environment
Employment type Part-time
Job function Health Care Provider
Industries Hospitals and Health Care
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