LVN/RN Clinical Client Care Manager

JOB OVERVIEW

The Clinical Client Care Manager is a full-time role at Care Indeed, dedicated to delivering exceptional care for elderly clients. In this pivotal position, you will conduct comprehensive in-home assessments within two days of the initial evaluation, promptly engaging with both formal and informal client relationships to accurately determine their needs. Based on these assessments, you will develop detailed, goal-oriented care plans that outline client challenges and recommend targeted services and solutions, ensuring that these plans are discussed with families and employees and updated regularly to reflect evolving requirements. You will oversee all aspects of case management for up to 26 clients, manage medication administration and refills, and serve as a vital liaison among clients, their families, employees, and medical service providers to coordinate effective care delivery.

Additionally, you will navigate family dynamics and maintain consistent communication to provide ongoing support, including after-hours assistance as needed. The role also involves building strong relationships with referral sources, conducting facility onboarding training, and leveraging extensive knowledge of community resources to collaborate with professionals and advocate for clients’ needs, all while continuously enhancing the overall quality of care.

CARE INDEED CORE VALUES

The employee must consistently demonstrate and foster the following core values and behaviors during all interactions with clients, employees, vendors, and other business partners. Core values are the key behaviors that determine Care Indeed's decision-making.

Successful Care Indeed team members are Accountable, Compassionate, and Empathetic.

They:

• Serve with Passion
• Do the Right Thing
• Do What They Say
• Make it Great

JOB DESCRIPTION

Client Relationship and Business Development:

• Develop and maintain relationships with referral and present sources to build a robust pipeline of new clients.
• Engage with clients, their families, doctors, and medical staff to ensure effective communication and care delivery.
• Cultivate and maintain extensive knowledge of community resources available to older adults.
• Collaborate with professionals and advocate for clients' needs to ensure they receive comprehensive care.

Client Assessments and Care Planning:

• Oversee all aspects of case management for up to 26 clients
• Manage medication administration and refills
• Conduct comprehensive in-home geriatric assessments.
• Develop goal-oriented, written care plans that outline client issues and recommend services and solutions, discussing these plans with clients and their families.
• Implement and update care plans as needed, ensuring they reflect current and evolving client needs.

Field Work and Quality Assurance:

• Conduct in-home or virtual sales assessments to determine client care needs and facilitate smooth transitions from inquiry to care initiation.
• Maintain and update accurate client records using internal systems.
• Build and sustain strong relationships with RCFE facilities, ensuring field employees adhere to facility guidelines regarding appearance, punctuality, and professionalism.
• Document all field visits accurately to support continuous improvement in service delivery.

Care Coordination and Communication:

• Serve as a liaison between elderly clients, their families, and service providers to effectively coordinate all aspects of care.
• Maintain regular communication with family members and appropriate professionals to ensure care is delivered safely and effectively.
• Monitor client progress and adjust the care plan as necessary based on contract requirements.
• Negotiate family dynamics to ensure successful implementation of the care plan while promoting client wellness and autonomy.

Additional Responsibilities:

• Track client interactions, facility performance, and overall field activities, collaborating with management to update procedures and training materials as needed.
• Respond promptly to Clients and participate in care conferences when required.
• Assist with nursing duties, including admitting and discharging residents and preparing necessary assessments to ensure uninterrupted, high-quality care.

QUALIFICATIONS & SKILLS

• LVN or RN
• Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, nursing or sociology required.
• Minimum of 2 years of nursing experience, preferably in-home care, with a focus on assessments, reassessments, and medication management.
• Experience in quality assurance, performance evaluation, or supervisory roles within Residential Care Facilities for the Elderly (RCFE) is preferred.
• Strong interpersonal and communication skills to establish rapport with clients and their families, as well as to collaborate effectively with the Operations team.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Reliable transportation and willingness to travel within the assigned territory.
• Commitment to providing exceptional client care and support, as well as a strong Interest in professional growth and development.
• Proficient with Microsoft applications: Outlook, Word, Excel, and PowerPoint
• Capable of managing stress and thriving in fast-paced, dynamic environments while supporting continuous improvement initiatives.

DIRECTLY SUPERVISES

LVN, CNA, RCFE Field Staff and Field Staff

OTHER REQUIREMENTS

• Valid Auto Insurance
• Covid Vaccine

WORKING CONDITIONS

• Exposure to bloodborne pathogens: Limited
• Lifting requirements: Minimal; up to 25 pounds
• Travel requirements: Yes; local only
• Mobility expectations: None
• Physical or other special requirements associated with the job: None
• Communication requirements: Must be able to communicate clearly via email, letters, in person, and over the telephone in English. Fluency in languages other than English is preferred but not required.

WORK HOURS

Monday to Friday, 9:00 AM to 5:30 PM, and occasional weekends as needed