Position Title : Lead Case Manager
Organization : Jewish Family Service of San Diego
Department: Safe Parking Program
Position Type : Full-Time (37.5+ hours/week) Non-Exempt
*This position requires working evenings, weekends, and holidays
Work Setting: Onsite, Swing Shift
Location: Mission Valley and Rose Canyon
Reports To: Site Supervisor
Pay Rate: $22.50
Total Compensation :
In addition to standard pay, compensation for this position includes:
Generous employer 401(k) contributions
Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness
Position Overview
The Safe Parking Program supports families & individuals living in their cars find safety and support with the overall goal of long-term housing stability. The Lead Case Manager is responsible for being a “go-to” person for their teammates regarding their basic Case Manager duties. This position is also responsible for conducting intakes and assessments and providing ongoing advocacy and resource navigation for participants within the Safe Parking Program. This position will report to the SPP Supervisor.
Responsibilities :
Lead by example as it relates to the job duties they will be providing mentorship for
Thorough understanding of Clarity, Homeless Court referrals, etc
Conduct intake and assessments for new participants
Develop service plans with a focus on financial stability and re-housing
Provide individualize resources and referrals to community programs to increase access to supportive services
Effectively self-manages and collaborates with all levels of staff and clients
Serves key role in supporting case managers, communicating needs, and escalating issues to Supervisor
Assists in weekly workflows working directly with Supervisor
Provide regular and on-going follow up with clients on caseload
Work collaboratively with other service providers to ensure comprehensive services for program participants
Maintain up-to-date client records in client management systems
Complete all required program statistic reporting in a timely and accurate manner
Provide a high level of customer service
Assist in oversight of interns during program operations
Meet for supervision bi-weekly
Other duties as assigned
Skills/Experience/Abilities that are a Must-Have:
At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education and experience
Excellent communication and desire to work in a team environment
Knowledge of local social services/community resources
Knowledge of Clarity data entry and homeless court referrals
Comfort in using a computerized client management system
Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
Ability to work a flexible schedule, including regular evening hours and weekends
Comfort working in an environment where multiple languages are spoken
Sensitivity to cultural differences present in the organizations/programs service population
Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
Skills/Abilities we’d like you to Have :
Bilingual English/Spanish preferred
Previous use of HMIS system is preferred
Previous training in Motivational Interviewing is preferred
Important Notice:
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner inMoving Forward Together. To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.