Lead Case Manager - DIC at Bill Wilson Center
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About Bill Wilson Center: Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center\'s philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Job Summary
The Lead Case Manager is responsible for providing direct case management services to clients while leading, training, and supporting the case management team. This role involves coordinating services, overseeing case plans, monitoring outcomes, and ensuring the delivery of high-quality, client-centered care. The Lead Case Manager will also work closely with the Program Manager to ensure that the program meets organizational goals, complies with policies, and effectively serves the needs of the community. The Lead Case Manager is responsible for the day-to-day operations of the program, establishing a supportive and welcoming atmosphere for homeless street youth receiving services by performing the following duties and responsibilities within the Vision, Mission and Agency Values of BWC.
Essential Duties/Responsibilities
Support a team of case managers and/or support staff.
Provide training to case management staff.
Conduct regular team meetings with case managers.
Support with Data, Bus Passes, Tokens and Staff scheduling.
Support the enclave, and daily activities, any items in need of repair around the property.
Ensure caseloads are balanced and staff are meeting performance standards.
Support the director and program manager to develop, coordinate and ensure that the case managers comply with case management guidelines including client follow-ups, completing contact logs in the data base.
Drop In Center services for homeless street youth including outreach, basic needs, case management, behavioral health services, crisis management, employment and education assistance, advocacy and housing assistance.
Has understanding and assists Program Manager in managing Case Manager tasks, caseloads, HMIS data entry, and ensure all fiscal and programmatic requirements are met.
Manage a caseload of complex or high-priority clients.
Conduct comprehensive assessments and develop individualized care or service plans.
Monitor client progress and adjust plans as needed.
Advocate on behalf of clients with service providers and community resources.
Responsible to ensure that staff maintain client records including AWARDS and HMIS, statistical data and all other required documentation adhering to policies, procedures and timelines.
Review and analyze program data and outcomes; prepare reports as required for contracts and other agency dashboards.
Participate in Program Quality Improvement (PQI) process.
Proactively monitor cleanliness of all DIC program areas and report maintenance concerns to Facilities Manager. Assist the director and the Program Manager with oversight of BWC-owned vehicle and ensure system for safety check, cleanliness and reporting of any repair needs to Facilities Manager.
Other duties as assigned by the Program Manager and the Director.
Education and Experience
Bachelor\'s degree in social work or High School or GED with 2 years or more experience desired.
To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.
Required Skills/Abilities
Experience in case management, social services, or a related field, preferably working with transitional-aged youth (TAY).
Knowledge of housing services, community resources, and the Homeless Management Information System (HMIS) is a plus.
Strong organizational, communication, and interpersonal skills.
Ability to work collaboratively in a fast-paced, client-centered environment.
Physical Demands
Ability to remain in a stationary position for extended periods (e.g., at a desk or computer).
Frequently climbing stairs and moving throughout the facility to engage with clients, staff, and resources.
Occasionally required to lift and carry supplies or materials weighing up to 25 pounds.
Must be able to assist with light cleaning and organizing tasks within the Drop-In Center.
Ability to operate a computer and other standard office equipment.
May be exposed to various weather conditions while working with clients in outreach or community settings.
Must be able to respond quickly to emergencies or client needs, which may include standing, walking, or moving quickly.
Work Environment
Primarily based in a Drop-In Center setting, which may be fast-paced and require flexibility in responding to client needs.
Regular interaction with clients who may be in crisis or experiencing homelessness, mental health challenges, or substance use.
Collaborative team environment that involves daily communication and coordination with staff, partners, and external service providers.
May involve occasional off-site visits for outreach, housing assessments, or accompanying clients to appointments.
Noise level may vary from quiet to moderate or loud in common areas of the Drop-In Center.
Some evening or weekend hours may be required depending on program needs.
The organization is committed to maintaining a safe, trauma-informed, and client-centered workplace.
Salary Range $28.00 - $30.00 per hour
Employee Benefits & Perks
4 Weeks Accrued PTO
14 Paid Holidays Per Year
Paid Health, Dental, Vision & Voluntary Life Insurance Plans
Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
401 (K) Retirement Plan
24/7 Employee Assistance Program
Upward Career Mobility
Discounts and Savings through Tickets At Work and LifeMart
Equal Employment Opportunity
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Responsibilities may be modified at any time.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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