Bayaud Works, an AC Disaster Consulting (ACDC) Company, is dedicated to creating opportunity, dignity, and inclusion through work. For more than 50 years, Bayaud has empowered individuals with disabilities and others facing barriers to employment to build self‑reliance and fully engage in their communities. Through innovative programs—ranging from inclusive workforce development and janitorial services to mobile laundry units and housing navigation—Bayaud has been a trusted community partner in Denver and beyond.
Now as part of ACDC’s national mission to deliver compassionate, full‑spectrum emergency management and human services, Bayaud Works continues to expand its impact. Together, we elevate lives, strengthen resilience, and build thriving communities—one job, one opportunity, and one person at a time.
Position Summary
The Lead Case Manager provides leadership and oversight to Case Managers and Housing Navigators, ensuring that all residents receive comprehensive, trauma‑informed, and housing‑focused services. This role ensures compliance with HOST standards, supports staff development, and directly manages a caseload while prioritizing supervision, quality assurance, and team coordination.
Job Title: Lead Case Manager
Full Time or Part Time: Full Time
FLSA Status: Non‑Exempt
Temporary/Seasonal/Regular: Regular
Hourly/Salary: $26.00 per hour
Job Location: Tamarac Family Shelter
Reports to: Program Manager
Travel Requirements: Local travel maybe required
Mission of Role
Bayaud Works provides critical services and expertise in short‑ and long‑term homeless sheltering, non‑congregate and congregate emergency sheltering, and workforce support services. Joining Bayaud Works means being part of a team that delivers integrated solutions across emergency management, human services, and innovative community initiatives.
General Tasks, Duties, and Responsibilities
Supervise Case Managers, providing coaching, mentoring, and performance feedback.
Ensure residents receive comprehensive case management services, including intake, assessment, goal planning, and connection to housing resources.
Maintain a caseload of 1 to 30 residents, modeling best practices for the case management team.
Monitor service delivery to ensure compliance with HOST Shelter Standards, including documentation, grievance processes, and sensitivity training.
Review case files and HMIS entries for accuracy, timeliness, and quality.
Facilitate case conferencing and staff meetings to promote collaboration and problem‑solving.
Support staff development by identifying training needs and coordinating professional development opportunities.
Collaborate with the Program Manager on staffing coverage, reporting, and contract deliverables.
Coordinate with community partners, housing providers, and HOST officials to expand resident access to services.
Lead crisis intervention and de‑escalation support for staff when necessary.
Prepare reports, data summaries, and documentation as required.
Other duties as assigned by the Program Manager.
Knowledge, Skills, and Abilities
Strong knowledge of case management, supportive housing systems, and family homelessness.
Ability to supervise, mentor, and develop staff in a supportive, professional manner.
Excellent organizational, communication, and documentation skills.
Ability to manage a caseload while prioritizing leadership duties.
Strong crisis intervention and problem‑solving skills.
Commitment to equity, diversity, inclusion, and trauma‑informed care.
Supervisory Responsibilities
Directly supervise Case Managers.
Provide ongoing coaching, training, and performance evaluation.
Ensure staff meet program and contract compliance requirements.
Expected Hours of Work
40 hours per week (some evenings, weekends, and holidays may be required).
Physical Demands
Must be able to manage a high‑volume, fast‑paced work environment.
Reasonable accommodations may be provided for individuals with disabilities.
Experience and Education Required
High School diploma or GED.
Minimum 3 years case management experience, with at least 1 year in a supervisory role.
Experience and Education Preferred
Experience working with families experiencing homelessness is preferred.
Familiarity with HMIS and city/state contract compliance desirable.
Additional Qualifications
Must be able to pass a background check for work with vulnerable populations.
Paid‑Time Off (PTO): Annual Leave and Sick Leave Accruals.
Training and Professional Development Opportunities.
Wellness Benefits/Allowance.
Corporate Computer.
Time off to Volunteer.
EEO Statement
Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Discrimination Statement
Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.