Job Overview The Lead Care Manager functions as the lead to a group of Care Managers/“Designated Care Managers” during the shift. The Lead Care Manager ensures quality care and services are being provided to residents in our care neighborhoods and documented in a consistent manner and in alignment with each resident’s Individualized Service Plan (ISP). The Lead Care Manager leads by example in all job responsibilities and is responsible for demonstrating the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.
Base pay range
$19.65/hr - $24.60/hr
Job ID
2025-233950
Responsibilities RESPONSIBILITIES & QUALIFICATIONS
Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Provide supervisory support by taking attendance at the beginning of every shift, managing call-offs/no shows, sending open shift messages, and responding to shift requests.
Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their (ISP). This may include bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities, and tidying resident room.
Support team members as they encourage personalized and meaningful resident participation in life enrichment programming and ADLs.
Assist with meal service in dining room. Coach team members on hospitality standards during meal service.
Document care and services provided to residents accurately, review care manager documentation throughout shift, and identify and bridge gaps in documentation by coaching team members.
Ensure compliance with Sunrise’s Timekeeping and Meal/Rest Period policies, monitor team member break schedule and duration, ensure care managers clock in/out using correct job codes, and coach team members as required.
Display and encourage flexibility in work schedule by working holidays, evenings, weekends, and additional shifts when necessary.
Prepare for shift by obtaining resident group assignments before care managers arrive and print and hand out to appropriate care managers.
Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers.
Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call off on day and evening shifts.
Cross train and possess credential (including certifications where required by state/province) to safely administer medications if needed during times of high volume or unexpected absence.
Lead by example when clocking in/out and taking proper meal/rest breaks.
Participate in group interview process including job preview video and community tour.
Support onboarding of new team members including shadowing and skills demonstration.
Maintain a safe and secure environment for all staff, residents, and guests by following established safety standards and actively support safety practices.
Report incidents and complete appropriate paperwork immediately.
Communicate any observed or suspected resident change of condition to the department care coordinator and assist care coordinators, when required, in development and/or updates to ISPs and communicating with residents and families.
Prevent and handle conflict by working with the team towards solutions and communicate issues to department care coordinator, when necessary.
Contribute to care manager annual performance review by providing feedback to department care coordinator.
Project a positive, professional, and friendly image through action, words, and dress.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
Ability to appropriately react to and remain calm in difficult situations
Ability to handle multiple priorities
Competent in organizational and time management skills
Demonstrate good judgment, problem solving and decision-making skills
Experience And Qualifications
High School diploma or GED strongly preferred and may be required per state/provincial regulations
Ability to read and write and communicate effectively with Care Managers, Community Managers, residents, and family members
Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations:
CPR
First Aid
Medication Management
Any other applicable certifications
Must be at least 18 years of age
Previous experience working with seniors and desire to serve and care for seniors
Demonstrate leadership competencies
Ability to make choices, decisions, and act in residents’ best interests
About Sunrise Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.
Benefits
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
Bonuses may be offered based on position and plan/program
Some benefits have eligibility requirements
Requirements Pre-employment Requirements
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
Compensation Disclaimer
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Legal and Location Info Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care
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