Lead Care Manager I is part of a multidisciplinary team and is responsible for coordination of all aspects of Enhanced Care Management (ECM). The Lead Care Manager oversees the provision of ECM services and implementation of the care plan, conducts outreach to assigned ECM members, engages them in enrolling into ECM, and delivers ECM services. Enhanced Care Management services are provided where the member lives, seeks care, in the office, and in the community.
Qualifications Highschool diploma or GED required.
Associate of Science/Medical Assistant Certificate or Degree preferred.
Knowledge of community resources preferred.
Bilingual required.
Must be 21 years old or over.
A valid California drivers license is required of staff who have regular driving duties, and the driving record must meet the requirements of their position and be approved by the agencys insurance company.
Essential Job Functions Ability to communicate ideas in oral and written form.
Ability to instruct in group and individual settings.
Physical, mental, and emotional health adequate to perform duties.
Must possess knowledge of mental health programs and community resources.
Adhere to all applicable legal and ethical standards.
Ability to work effectively with cultural/ethnic diversity.
Ability to work at various locations, including client homes, schools, and community settings.
Responsibilities Engage and enroll eligible members in ECM.
Oversees provision of ECM services and implementation of the care plan.
Utilize motivational interviewing, trauma-informed care and harm-reduction strategies.
Coordinate services to ensure a seamless experience and unduplicated services.
Advocate on behalf of members with health care professionals.
Connect members to other social services and support including transportation.
Provide Community Outreach and attend Community Events.
Provide health promotion and self-management training.
Accompany members to office visits, as needed.
Monitor treatment adherence.
Coordinate with hospital staff on discharge plans.
Responsible for preventing and controlling infection.
Responsible for maintaining a culture of quality and safety.
Effectively use de-escalation skills and techniques for crisis prevention.
Properly administer the C-SSRS to help prevent suicide.
Other Attend all required meetings and trainings.
Report suspected child or dependent adult/elder abuse or neglect immediately to the direct supervisor or via the chain of command if supervisor is unavailable.
Report imminent danger to self or others or gravely disabled immediately to the direct supervisor or via the chain of command if supervisor is unavailable.
Other duties as assigned.
Summary We are a nonprofit organization with a mission to strengthen families and communities by transforming lives. We are currently recruiting for a Lead Care Manager for our Enhanced Care Management (ECM) program who is ready to make a difference in the lives of others.
Why Sierra Vista? Our supportive, caring environment extends not only to our clients and families, but to our staff as well. Employees from a number of disciplines work together in a collaborative, stimulating environment that is a model for quality care.
Sierra Vista Child & Family Services Offers Health Insurance Coverage - a comprehensive package including medical, dental, vision coverage, and an employer paid life insurance policy.
Two weeks of vacation, 11 paid holidays, 12 paid sick days upon accrual.
Employee Assistance Plan with access to professionals for money management, family counseling, legal advice and more.
Optional 403(b) retirement plan with employer matching.
Clinical Supervision for state licensure.
Opportunities for growth and professional development.
Non-Profit Student Loan Forgiveness.
Salary increases each year.
Supportive/collaborative work environment.
Discounts for gym memberships, cellphone plan providers, and other perks.