Position Summary
Journey Home Case Managers spearhead mobile and on‑premises client outreach, intake, assessment, and low‑threshold to intensive case management. They develop and manage individualized care plans, coordinate resources and wrap‑around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long‑term well‑being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 50‑60 clients and help 8‑10 people per month progress from homelessness toward housing stability.
Key Qualities to Ensure Success in This Role
Professional conduct, emotional intelligence, and self‑regulation.
Consistent attendance and on‑time arrival for all assigned shifts.
Completion of the California Peer‑to‑Peer Support Specialist certification within 60 days of hire.
Essential Duties and Responsibilities
Outreach, educate, and connect people experiencing or at risk of homelessness to shelter, housing, and coordinated care wrap‑around services.
Document and maintain case files for 50‑60 active clients, submit required reports on time.
Transport clients to and from appointments, ensuring resources are tracked and managed ethically.
Adhere to professional boundaries, HIPAA, public speaking guidelines, and other SOPs.
Build and maintain positive rapport with all clients; conduct outreach and connect clients to GLIDE services and external resources.
Develop outreach and educational materials; assist leadership in coordinating special events.
Support and integrate with GLIDE’s neighborhood engagement and street crisis response programs.
Participate in supervision, team meetings, community meetings, and professional development.
Own jail clearance or other necessary clearances to advocate for incarcerated clients.
Minimum Qualifications
Bachelor’s degree in social work, public health, or related field; 2+ years of outreach and case management with high‑risk populations.
Experience in de‑escalation, motivational interviewing, overdose reversal, data collection, and case notes.
Experience providing street‑based outreach in urban settings and homeless encampments.
Strong written and data documentation skills to professional standards.
Ability to establish collaborative relationships across GLIDE programs and city agencies.
Proficiency in motivational interviewing, risk reduction counseling, and strengths‑based techniques.
Understanding of social determinants of health and their impact on homelessness and substance use.
Ability to provide culturally competent, trauma‑informed support to diverse clients.
Excellent communication and trust‑building skills, including public speaking.
Required Licenses and/or Certifications
Valid California driver’s license or ability to obtain within 60 days of hire.
Auto insurance and a clean DMV record to operate GLIDE’s Journey Home Service Van.
California Peer‑to‑Peer Support Specialist certification, or ability to acquire within 60 days of hire.
California Community Health Worker Certification preferred.
Work Environment
GLIDE’s buildings are in the Tenderloin neighborhood. GLIDE maintains an “open door” policy for the community and its clients, who frequently enter and leave the building.
Physical Requirements
Work on a computer and see details at close range.
Hear and communicate effectively in person, telephone, or Zoom.
Finger dexterity and use of standard office equipment.
Sit or stand comfortably; navigate office spaces via elevator or stairs.
Occasional activities: climbing stairs, manipulating fine objects.
Infrequent activities: bending, squatting, twisting, reaching above or below shoulder level, carrying and lifting up to 50 lbs.
Additional Information
• This is a full‑time (40‑hour/week) Non‑Exempt position covered by the collective bargaining agreement.
• Location: San Francisco, CA.