Overview Job Summary: The Intensive Case Manager provides intensive and comprehensive case management services to a diverse group of formerly homeless seniors, including those with mental health and substance use histories, living at TransBay Block 2 West, a 150-unit senior supportive housing site in San Francisco’s developing Salesforce Park and Transit area. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and formerly homeless population. This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work.
Status: Full-time, Nonexempt, Regular
Location: San Francisco
Hours: Monday through Friday, 9:00 a.m. - 5:30 p.m., plus some nights and weekends; flexible hours as needed
Salary: $31.20 - $32.85 per hour; Comprehensive Benefits
Schedule: Weekly Schedule. Hybrid (1-2 days remote)
Organization The Organization : A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
Essential Functions Provide intensive case management services to our Permanent Supportive Housing (PSH) residents at TransBay Block 2 West
Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed
Offer on-going health supportive services with residents, including assistance with setting up medical and health appointments, and creating service plans
Collaborate and coordinate with residents’ healthcare providers, encouraging prevention and helping to reduce the health and lifestyle patterns that lead to hospital admissions, institutional care, or homelessness
Utilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive groups
Deal with housing stability issues and mediation with property management
Help organize and attend interdisciplinary and interagency meetings and events with residents and community partners
What You Will Do Conduct intakes and assessments with Department of Homelessness and Supportive Housing referred formerly homeless residents living in our PSH units to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
Provide case management and counseling services on established goals, support individualized action plans, and track resident progress towards meeting goals
Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources
Facilitate groups on various topics including mental health, substance use, and home maintenance
Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules
Work with the Clinical Director to refer residents to the Wellness Team, when applicable
Assist residents in communicating with and responding to Property Management notifications
Provide conflict mediation between residents and between residents and Property Management
Work with the Youth Team and Resident Services Coordinators to provide/coordinate services, events and activities that supports seniors
Attend weekly Property Management and monthly resident and staff meetings
Perform wellness and safety checks, as needed, alongside Property Management
Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Assist Resident Services team and other staff organization at events
Attend various internal and external meetings and trainings, including with city partners
Other Embody Chinatown CDC’s values (respect & compassion, empowerment, teamwork)
Contribute to a safe and supportive work environment
Follow policies, procedures, and safe work practices
Other duties as assigned
What You Bring General understanding of, and sensitivity to, issues related to trauma informed care, substance use, mental health, and aging in place amongst very low-income, vulnerable populations, especially among the monolingual Chinese communities.
Fluency in writing and reading Chinese and speaking Cantonese
Strong analytical, problem-solving, and follow-through skills
Ability to collaborate with other social service agencies
Ability to maintain confidentiality of information
Capacity to operate independently, take initiative, and exercise independent judgment
Ability to remain professional in stressful situations
Ability to work effectively with culturally diverse populations
Experience working on an interdisciplinary team
Education and Experience ( Minimum Qualifications ) Bachelor’s Degree in Social Work or related field
Three years of experience providing intensive case management services, referrals and linkages to community and public resources and benefits for very low-income populations including individuals with mental health and/or substance use issues
One year of experience working with seniors
Knowledge of, and sensitivity to, the needs of low-income populations
Experience with crisis de-escalation and the harm-reduction model
Experience with support or psychoeducational groups
Preferred Qualifications Master of Social Work or related field
Bilingual and biliterate in English/Spanish or Cantonese
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residents
Experience working within a Harm Reduction Model
Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
Prior experience measuring program outcome