Intensive Case Manager - Broadway Sansome
Job Summary: The Intensive Case Manager provides intensive and comprehensive case management services to residents of Broadway Sansome apartments, mostly formerly homeless families and single adults including individuals with various mental health and substance use histories. This position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and formerly homeless population. This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work.
Status: Full-time, Nonexempt, Regular
Location: San Francisco
Hours: Monday through Friday, 9:00 a.m.–5:30 p.m., plus some nights and weekends
Salary: $31.20 - $32.85 per hour; Comprehensive Benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
Essential Functions
Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed
Offer on-going supportive services with tenants including assistance with setting up medical and health appointments, employment services, and creating service plans
Utilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive groups
Deal with housing stability issues and mediation with property management
Help organize and attend interdisciplinary and interagency meetings and events with residents and community partners
Job Responsibilities
Conduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals
Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources
Facilitate support groups and individualized counseling on various topics including mental health, substance use, and home maintenance
Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules
Assist residents in communicating with and responding to Property Management notifications
Provide conflict mediation between residents and between residents and Property Management
Work with the Resident Services Coordinator to provide/coordinate services, events and activities that strengthen families
Attend weekly Property Management and monthly HSH, resident, ICM Cohort and staff meetings
Perform health and wellness checks as needed
Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Conduct resident surveys to measure program goals and outcomes
Assist Resident Services team and other staff organization at events
Attend various internal and external meetings and trainings
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned
Knowledge, Skills, And Experience
General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income population
Strong analytical, problem-solving, and follow-through skills
Ability to collaborate with other social service agencies
Ability to maintain confidentiality of information
Capacity to operate independently, take initiative, and exercise independent judgment
Ability to remain professional in stressful situations
Ability to work effectively with culturally diverse populations
Experience working on an interdisciplinary team
Minimum Qualifications
Bachelor’s Degree in Social Work or related field
Three years of experience providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
One year of experience working with families
Knowledge of, and sensitivity to, the needs of low-income populations
Experience with crisis de-escalation and the harm-reduction model
Experience with support or psychoeducational groups
Preferred Qualifications
Master of Social Work or related field
Bilingual and biliterate in English/Spanish/Cantonese/Arabic
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residents
Experience working within a Harm Reduction Model
Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site