Intake/Care Manager
Join HomeWell Care Services MA291 as an Intake/Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20$25/hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care/senior services or scheduling/case management preferred.
Benefits
Bonus based on performance
Competitive salary
Paid time off
Compensation
Pay: $20$25 per hour (DOE) + quarterly performance bonus
Mileage reimbursement for approved travel
Paid training (CareAcademy/HomeWell Learning)
PTO/holidays for full-time employees (details in interview)
What You'll Do
- Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact ? start of care.
- Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract).
- Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity.
- Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
- Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
- Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare).
- Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
- Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed).
What Success Looks Like (KPIs)
- Conversion rate from inquiry ? assessment ? start of care
- Time-to-start (speed from first contact to first shift)
- First-30-day client satisfaction/retention
- Schedule stability/continuity; minimal missed visits
- Clean, timely documentation
Qualifications
- 12+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred).
- Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
- Organized and deadline-driven; comfortable juggling multiple cases and calendars.
- Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar).
- Valid driver's license and insured vehicle for local visits; ability to pass background screening.
- Bilingual (Spanish or Haitian Creole) is a strong plus.
Schedule & Work Style
MondayFriday daytime with occasional after-hours check-ins for new starts/escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.