Infirmire/Infirmier gestionnaire de cas, Bilingue - Bilingual Nurse Case Manager

Nurse Case Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Principal Functions and Responsibilities:

• Provide medical support to patients and health care providers, including education on specific diseases and treatments and disease management;
• Provide telephone support (including incoming and outgoing maintenance and adherence support calls) as needed;
• Manage the database and continuous verification of records and entered information;
• Administer and adhere to case management protocols, including clinical monitoring, data collection, continuous patient follow-up, compliance, follow-up on treatment interruption or discontinuation, adverse event reporting and liaison with primary health care providers;
• Prepare for and attend specialized training sessions on specific therapies provided by the pharmaceutical team;
• Work directly with the reimbursement specialist and the physician to obtain funding for their patients' treatments; help find other funding sources if needed;
• Attend pharmaceutical sales meetings as needed;
• Attend patient meetings and conferences as needed to educate patients and providers about disease information/products and case management services;
• Work with patient associations and advocacy groups;
• Establish and maintain partnerships with the pharmaceutical team;
• Act as a liaison with health care providers, pharmacies, and infusion clinics as needed to coordinate treatments, medication administration, and resolve issues that arise;
• Maintain clear communication with the manager, team, and client regarding the management of patient cases;
• Participate in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes, and inter-departmental processes;
• Report adverse events following program procedures;
• The Nurse Case Manager will also be assigned other duties and tasks as required from time

Experience and Educational Requirements:

• A diploma in health care or a related field, with a preference for a bachelor's degree;
• Licensed Nurse (Registered Nurse) with active registration from the College of Nurses in the province of employment is required.
• Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance, or related fields;
• Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;
• Fluency in French and English is required.

The successful candidate will have daily contacts with unilingual English-speaking customers, patients, or peers from cross-functional teams.

What Cencora Offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy:

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.

Salary Range*:

$61,400 CAD - 94,490

Affiliated Companies:

Innomar Strategies