IBHS Care Coordinator

IBHS Care Coordinator

Location: West Philadelphia and Southwest Philadelphia areas

Pay Rate: $25 - $30/hr

Schedule: Monday - Friday (8:30 am-5pm)

Benefits:

• Professional development and training opportunities to support career growth
• Virtual interviews and onboarding for a smooth and accessible hiring process
• Medical, dental, vision coverage, & more

Job Description

Summary:

To provide ongoing support and proficiency through a wide range of quality assurance, planning, and implementation of Dunbar’s general policies and procedures. The overall goal of the position is to enhance the quality of client management and satisfaction, while promoting the stability of care through the integration of case coordination and administrative operations. Has accountability for the care and coordination of all patients.

Duties:

• Care Coordinators prioritize cases once they have been assigned by a supervisor.
• Care Coordinators keep thorough records of each case, including every call, home visit, and referral.
• Care Coordinators are responsible for ensuring the delivery of authorized services with no gaps in service.
• Care Coordinators act as the client's advocate and resolve general complaints.
• Reaches out to clients to assess their most urgent needs (ongoing) via Quality Review Calls.
• Conducts review for appropriate operation of services from admission through discharge.
• Evaluate patient satisfaction and quality of care provided.
• Maintains the confidentiality of clients.
• Link families to different community program resources.
• Maintain ongoing contact with clients.
• Other duties are assigned as necessary under the provisions of the minimum requirements for the position.
• Quality review updates.
• Audit charts.
• Staffing cases in a timely manner
• Send out documents to new staff.
• Manage excel caseload daily.
• Manage Camp spreadsheets.
• Manage electronic files.
• Responsible for the update and accuracy of facesheets and given to the senior case manager.
• Daily review and follow-up on productivity.
• Review all incoming paperwork.
• Participate in the provider's meeting.
• Manage internal packets and ensure timely submission.
• Attend weekly individual supervision along with team meetings.
• Weekly Site Visits
• Monitoring Staff Schedules
• Intake Coordination
• Occasional direct services in a school setting

Minimum Requirements for Position:

• Master’s degree in Psychology, Sociology, Public Health Administration, or a related field of study
• Minimum of one (1) year of related experience
• Possess good oral and written communication skills with people of all demographics, interpretation capabilities, counseling techniques, problem-solving skills, and appropriate decision-making skills
• Possesses conflict resolution skills and needs to be able to perform well under difficult situations
• Ability to operate a personal computer, fax machine, printer, and copier
• Access to reliable transportation

Minimal Requirements for the position:

• Maintains professionalism at all times
• Teamwork and Customer Service Excellence
• Excellent customer service and problem-solving skills
• Effective communication and interpersonal/behavioral skills
• Ability to handle high volume/stressful situations in a calm and professional manner
• Demonstrate initiative and ability to work independently
• Excellent written and oral communication skills
• Other Duties as assigned