Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (Alcance Comunitario), Trusted Information & Referral (Amigos de Confianza), Ta Comunidad Fortalecida) and Case Management (Compañerismo). The Housing Case Manager will be mostly focused on comunidad fortalecida and compañerismo.
Overview of Position :
Reporting to the Housing Manager, the Case Manager will evaluate and determine homelessness vulnerability of families in Santa Clara County, receive intake paperwork and complete eligibility assessments in preparation for program enrollment. The Case Manager will be a liaison between client and the Housing Manager by evaluating, interpreting and determining the needs of clients using effective listening and independent judgment. The Case Manager will perform a variety of clerical operational functions in support of the housing program. Role requires commitment to daily timelines, accurate data entry and record keeping, attention to detail as well as skill to respond effectively and tactfully to inquiries from clients. The case manager actively models and communicates the mission and vision and supports a culture of empowerment, team building, and open communication.
Key Responsibilities :
Determine eligibility through intake documentation
Complete assessments and/or application to the appropriate program
Accurately record time spent on assigned tasks
Maintain client files and electronic records in HMIS
Maintain compliance of Destination: Home grant requirements
Return calls and follow up with current clients on scheduled basis
Establish and maintain effective communication with clients, team members and others as appropriate as well as consult with other staff regarding client referrals to appropriate housing resources and supportive services
Skills & Abilities :
Demonstrate initiative, creativity, and assertiveness in implementing housing program
Develop a comprehensive client-driven case plan with both short-term and long-term goals identified
Complete a timeline and measures for each goal
Monitor progress towards goals in regularly scheduled sessions
Create, evaluate and adjust individual case plans as needed
Empower clients to become involved in their own planning and goal setting
Refer clients to appropriate resources to assist with meeting goals
Maintain client files to include conversations, warnings, progress towards goals and documentation of any incidents
Collect data necessary to meet funding requirements and statistical reports
Effective communication skills
Manage a number of projects and issues simultaneously
Prioritize and organize information
Work effectively under pressure
Ability to work with diverse groups of people
Demonstrate success with extensive public contact with individuals, small groups and large groups
Demonstrate flexibility and adaptability
Perform with tact, patience and sensitivity
Participate in agency initiatives, special events and other duties as assigned
Qualifications :
Bilingual proficiency in Spanish & English is required
BA degree recommended
Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, sexual orientation, gender identity, gender expression, disability and age
Must pass a background check
Knowledge :
Of social issues impacting East San Jose residents
Physical Demands :
To perform essential functions for the role, you should be able to:
Talk, hear and communicate with both adults and children
Use hands or fingers to handle objects, tools, or controls
Walk, sit, and reach with hands and arms
Occasionally lift or move up to 30 pounds
Compensation and Benefits :
Hourly Rate: $30.00
Comprehensive Benefits Package:
Medical, Dental, Chiropractic, and Vision Coverage
Life Insurance
Generous Paid Time off
Paid Holidays and Sick Time
401(k) Retirement Plan
Equal Opportunity Employer Notice :
Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.
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