Conduct housing‑based assessments to identify client concerns and barriers related to income, employment, housing, nutrition, education, legal, health, mental health, substance abuse, family relations, mobility, community involvement, safety, prevention skills, transportation, and domestic violence.
Obtain resources and services requested by clients, including CORI resolution, credit problems, and assistance with financial applications.
Develop partnerships and collaborations with internal and external service providers to ensure clients receive comprehensive services within the Housing First Framework.
Assist clients with move‑in transition supports, including furniture and furnishings assistance, budget support, and other needed resources.
Maintain ongoing relationships with placed clients and connect them to community supports and services.
Make home visits to clients who have obtained permanent housing as requested.
Assure that all homeless or at‑risk clients complete standardized, universal applications and receive assistance navigating housing application processes.
Refer clients to appropriate housing opportunities, including local housing authorities, regional non‑profit housing agencies, private management companies, and community development corporations.
Assist clients with ongoing housing search activities, including contacting prospective landlords, accompanying clients to view and apply for units, attending appointments at housing agencies, and other search activities.
Collaborate with other staff to develop housing leads and landlord contacts through outreach activities; coordinate housing search efforts with internal and external resources; and share information regarding housing opportunities with other staff.
Work closely with staff to develop and conduct housing search workshops that address varied needs and stages of housing search.
Qualifications
Bachelor’s degree preferred; may be substituted for two years of relevant work experience.
At least two years of experience in non‑profit social services programming or related field.
Case management and assessment experience with homeless individuals and families.
Experience with crisis intervention regarding homelessness, mental health, and substance abuse.
Experience assisting clients with housing barriers, including legal, financial, psychological, and criminal.
Knowledge and experience with MA state service systems, including DTA, DCF, and DMH.
Knowledge and experience with service agencies and resources for homeless individuals and families.
Experience with direct service delivery and willingness to accompany clients as needed to appointments.
Willingness to work as part of a team to promote the program’s and agency’s goals.
Sensitivity to the needs of the homeless, low‑income, and diverse populations.
Ability to work in a busy, diverse team setting.
Excellent time management, organizational, and communication skills.