Overview Housing Case Managers are responsible for providing comprehensive case management services to individuals experiencing homelessness or at risk of homelessness. This role involves advocacy, direct support, and resource coordination to meet clients' needs. The goal is to empower clients to attain self-sufficiency by equipping them with essential life skills and support needed to achieve housing stability and secure permanent housing.
Responsibilities
Maintain a caseload between 30-35 clients
Establish and execute an individualized housing plan, conduct tenant screenings and assessments
Engage with clients on a weekly basis
Interact with clients and care team weekly using at least four days of service per month via three communication methods (phone, text/email, or written correspondence)
Identify a minimum of three independent living skills or goals in 100% of client care plans with actionable steps; milestones are complete when each skill/goal is achieved
Engage with clients in person at least once a month
Enter notes into the Electronic Health Record (EHR) within 24-48 hours of engagement
Connect clients with local community resources and refer to other agencies for additional housing opportunities
Assist with unit applications and provide transportation for property viewings
Attend Interdisciplinary Care Team meetings weekly; monitor progress using EHR and HMIS for accurate client data
Link clients to resources addressing psycho-social and daily needs (health care, food, hygiene items)
Perform crisis intervention as needed and provide counseling for issues such as mental illness, addiction, and abuse
Enroll families and individuals into HMIS through the Coordinated Entry System (CES)
Attend training sessions to stay informed about housing laws, trauma-informed care, and harm reduction annually
Advocacy and Landlord Engagement
Network with landlords/property managers and community entities
Conduct health and housing quality standards walkthroughs of prospective units