Housing Case Manager

POSITION: Housing Case Manager

PURPOSE: The Housing Case Manager works in collaboration with clients and providers to coordinate housing, navigate through complex governmental systems, access social, legal and emergency services.

CLASSIFICATION: Non-exempt, at-will position.

WORKER CATEGORY: Full-time, benefits eligible.

POSITION REPORTS TO: Director of Housing and Ryan White Services

SPECIFIC RESPONSIBILITIES: (Examples – not an all-inclusive listing)

• Maintains a caseload and provides case management on a daily basis for Housing clients.
• Facilitates client care and services with all service providers.
• Executes DHMAS, HUD, DOH, and HOPWA grant standards.
• Maintains a current knowledge of housing standards and trends.
• Works with Supervisor on administrative reporting (DHMAS, HUD, DOH, HOPWA, etc.)
• Works collaboratively with other agency staff in developing and ensuring comprehensive services for clients including the Medical Case Management Team.
• Works with clients participating in the AFL Housing Program on finding safe affordable housing for members.
• Attends all mandated trainings including Agency-wide and Housing specific.
• Works as a team member in providing agency coverage for evening and weekend activities.
• Conducts client data collection and entry into DDaP and HMIS; ensures all data and files are audit ready.
• Maintains both a valid driver’s license and car insurance.
• Preforms other duties as assigned.

EDUCATIONAL REQUIREMENTS:

• Master’s Degree in Public Health, Human Services, or related field + 1-2 years’ experience (either lived or relevant professional) or;
• Bachelor’s Degree in Public Health, Human Services, or related field + 3-5 years’ experience (either lived or relevant professional) or;
• High School Diploma/GED + 6+ years' experience (either lived or relevant professional).

MINIMUM QUALIFICATIONS:

• A strong commitment and passion for the people we serve at Alliance for Living, including those who use drugs, engage in sex work, people who are houseless, and people living with HIV/AIDS and/or Hepatitis C (HCV).
• Extensive knowledge of and operation within the Harm Reduction model and the ability to connect with the people who we serve, including conducting outreach activities.
• Both a team-oriented person and the ability to work independently, with minimum supervision; possess the required judgement to properly escalate issues to management.
• Computer proficiency (MS Office) and the efficient use of relevant software programs.
• Must be able to multi-task, work in a high-volume environment, and cross-train for other assignments/programs.
• The ability to work in a culturally intelligent organization to ensure effective delivery of client care and assignment of resources.
• Strong written and verbal communication skills.
• Must have reliable transportation, valid driver's license and auto insurance to provide community outreach in Norwich, Groton and other surrounding areas.
• Bi-lingual ability preferred.

Revised 10/9/2024