Overview Housing Case Manager (HCM) supports Plymouth residents as part of an onsite permanent supportive housing (PSH) team. The role focuses on resident well-being, housing stability, and high-quality service delivery based on Plymouth’s mission, cultural proficiency, harm reduction and trauma-informed care, and the housing first philosophy. Responsibilities include helping residents identify housing stability barriers, creating Housing Service Plans, coordinating care and services, and fostering a sense of community within the buildings.
Base pay and benefits Base pay range: $35.04/hour. This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
Starting wage is $35.04 per hour. The role is eligible for related benefits; for full details, refer to Plymouth Housing benefits page.
Work schedule This position may work up to a 40-hour work week (based on FTE) and may require weekday evenings and one weekend day, along with select holiday mornings.
Essential Job Functions Supportive Services: Develop and maintain a Housing Service Plan with each resident, outlining goals for transition and long-term housing stability.
Resource knowledge: Maintain knowledge of resources within Plymouth, public benefits, and community organizations to maximize resident access.
Appointments and transportation: Schedule and accompany residents to appointments; assist with transportation as needed.
Care coordination: Advocate, consult, and collaborate with community providers to ensure continuity of care.
Housing moves: Assist residents in moving into/out of Plymouth housing per policy.
Conflict mediation: Mediate conflicts using de-escalation techniques; handle crises and emergencies per harm reduction/trauma-informed care.
Issue follow-up: Address resident complaints and escalate to the Residential Services Manager as needed.
Collaboration: Coordinate with internal behavioral health teams to support cohesive services.
Collaborative and Community Building: Attend supervision and team meetings; promote teamwork with co-workers and partners; support community events and align with building strategies.
Interdepartmental collaboration: Work with other Plymouth departments and participate in committees or workgroups as appropriate.
Coverage: Provide backup to other Social Services staff and front desk coverage when needed; maintain a safe and sanitary environment for tenants and staff.
Qualitative and Administrative: Align with program agreements and goals (residential stability, eviction prevention, enhanced income/skills, self-determination); maintain confidential records; document events and status updates; manage financial documentation for Plymouth-provided purchases; follow program policies and contribute to policy development as requested; coordinate with internal departments.
Education and Experience: BA/BS in a human service field (advanced degree or years of experience may substitute). Minimum two (2) years of experience with homeless/low-income individuals, including those with mental/physical illnesses, chemical dependency, disabilities, or HIV/AIDS.
Licensure/Certification: Valid Washington State Driver License and insurable driving record.
Knowledge, Skills and Abilities: Excellent written and verbal communication; strong organizational and time management; self-motivated with problem-solving ability; relationship-building with tenants and community resources; empathy for individuals affected by addiction, mental health concerns, and trauma; ability to work under stress with diverse populations; flexibility and teamwork; proficiency in Microsoft Office and database systems; attention to detail.
Ability and willingness to transport tenants to appointments as needed.
Qualifications Required: Education as above; Experience as above; Driver’s license as above. Desired: Experience in a Permanent Supportive Housing environment.
Other information For a full list of benefits, please visit Plymouth Housing benefits page.