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This range is provided by Plymouth Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $35.04/hr - $35.04/hr
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $35.04 an hour.
Job Summary The Housing Case Manager (HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well‑being of residents and assists in maintaining high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma‑informed care, and the ‘housing first’ philosophy. The position carries a designated caseload and is generally assigned to an individual Plymouth building but may be reassigned on a short‑ or long‑term basis, based on business/service needs.
Work Schedule This position may work up to a 40‑hour work week (based on FTE), and at times requires working weekday evenings and one weekend day along with the willingness to work select holiday mornings.
Essential Job Functions Develop and maintain a Housing Service Plan, collaborating with each resident to outline goals that address transition needs and long‑term housing stability.
Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring tenants access resources to the greatest extent possible.
Assist residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; accompany residents to appointments as appropriate.
Advocate, consult and collaborate with community providers to ensure continuity of care.
Assist residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures.
Mediates conflict using de‑escalation and other techniques.
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma‑informed care.
Assist with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.
Coordinate with the internal behavioral health team to support cohesive services to tenants.
Collaborative and Community Building Attend and participate in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
Practice a cooperative work approach and promote teamwork among co‑workers and community partners; collaborate with building team on resident strategies.
Collaborate with other Plymouth Housing Departments and/or participate in committees or workgroups as appropriate.
Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis.
Provide a safe, sanitary environment in the buildings for tenants and staff.
Qualitative and Administrative Work to the standard and requirements of the service program agreements, including program goals relating to residential stability, eviction prevention, enhanced income/skills and self‑determination.
Maintain all database records and other required documentation in an accurate and timely manner.
Record and maintain financial documentation as required for Plymouth credit card purchases on resident behalf.
Follow program and agency policies and procedures.
Essential Job Qualifications Education: BA/BS degree in a human service field. Advanced education can be substituted for experience and/or years of experience can be substituted for the required degree.
Experience: Minimum of two (2) years of experience working with homeless and low‑income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS.
Licensure/Certification: Valid Washington State Driver License and insurable driving record.
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills.
Solid organizational and time management skills with ability to prioritize effectively and meet deadlines.
Self‑motivated and ability to creatively problem solve.
Ability to develop and sustain successful relationships with tenants, community agencies and resources.
Empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma.
Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity.
Ability to be flexible, supportive and to work cooperatively with co‑workers as a member of a diverse team.
Demonstrated leadership and teaming experience resulting in accomplishing tasks and goals.
Proficient and experienced with Microsoft Office applications, particularly Word, Excel, and Outlook.
Ability and willingness to transport tenants to appointments on a regular basis or as needed.
Desired Qualifications Experience working in a Permanent Supportive Housing environment is desired.
For a full list of our benefits, please go to https://plymouthhousing.org/benefits-staff/
SCHEDULE: Friday to Monday 8am-6:30pm