Grace Hospice
Minneapolis, MN
Pay Range $97,000 – $110,000 Annually
Join the Grace Family www.gracecaring.org
If you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality of life and dignity. We have built our nonprofit hospice agency by going back to the original roots of hospice care-rich in spiritual, emotional, and physical care for those at their end of life. We are an equal opportunity, drug‑free organization striving for excellence, while offering competitive salaries and comprehensive benefits.
Job Overview
The Patient Care Manager (PCM) position serves as a leader, providing supervision for direct care staff. This position serves as a management position with both clinical and management responsibility for their team and serves as a liaison to and conduit between the Medical Director, NPs, DPC, regional RNs, LPNs, Resource RNs, patients and their families, and the community. The PCM participates in the implementation of clinical policies and procedures and carries out the organization’s purposes in a manner consistent with the goals, objectives and established practices. Ability to provide case management, visit assistance, and hospice admissions as needed.
Grace Culture
Excellence: Anticipating needs and delivering the best care by going above and beyond expectations.
Kindness: We distinguish ourselves by being friendly, considerate and generous as we care for patients, families and each other.
Team: Respectfully working together to achieve the best end of life experience for our patients and families; promoting a positive work experience
Key Responsibilities
Lead regional team of RNs, LPNs and Resource RNs in providing exceptional patient care
Facilitate morning call for regional team, addressing coverage needs and supporting the care teams in meeting patient care needs daily
Supervise, mentor and develop assigned RNs, LPNs, and Resources RNs
Ensure high-quality, compassionate care is delivered according to POC, oversee care coordination and quality assessments
Collaborate with all departments
Assist in the recruiting, selecting, hiring and orienting of qualified individuals
Provide assistance in the field as needed, shadowing and supporting direct reports as needed
Manage team staffing needs
Supervisor on‑call responsibilities
Support team through development of programs, goals and objectives consistent with those of the organization’s overall strategic plan and initiatives
Actively participates in leadership meetings, collaborating and communicating with leadership team
Facilitate regularly scheduled team meetings to create and maintain a cohesive team approach in providing excellent end of life care
Prepare for and lead bi‑weekly IDG meeting
Responsible for building and maintaining employee morale, motivating employees to reach their full potential including professional development
Assist in overseeing compliance of clinical charts with regular clinical reviews and audits
Perform clinical administrative tasks
Uses available resources and data to guide excellent patient care
Assist in budget process and staffing plans
Support and participate in quality improvement
Identify and act upon improvement opportunities for the overall success of Grace Hospice
Other duties as assigned
Qualifications
Previous supervisory experience
Current Minnesota RN licensure
Associate or Bachelor’s degree
Must have the ability to direct and supervise staff and lead in a professional manner
Current Minnesota Driver’s License, insurance and daily access to reliable vehicle
Minimum of 3 years’ hospice, long term care or community health experience
Excellent written and verbal communication skills
Excellent with relationship development internally and externally
Ability to think critically
Ability to network within the referral communities
Strong knowledge of hospice regulations including CMS, state licensure and conditions of participation
Ability to respect confidentiality
Benefits
Competitive salary
Medical insurance
Dental insurance
Vision insurance
Long/short‑term disability
Basic life/AD&D
Supplemental Life/AD&D
Dependent Life/AD&D
Paid vacation and sick days and 11 paid holidays
Flexible spending accounts for healthcare and dependent care reimbursement