Health-Related Social Needs (HRSN) Case Manager

Hearts With A Mission has a great opportunity for a full-time Health-Related Social Needs Case Manager in Jackson County. Join our team and make a difference in our community!

POSITION SUMMARY

The Hearts With A Mission Health-Related Social Needs Case Manager (HRSN CM) works as part of an inter-disciplinary service team with participating clients. This position is responsible for screening, navigating, and processing community member requests for services. The HRSN CM ensures that accurate and complete information is collected, documented, and entered into databases to support the delivery of timely and appropriate services. Through detailed understanding of program requirements and compassionate interaction with community members and their care teams, this position will serve as a link between access to health-related social need (HRSN) services, community members and their care teams. Building positive supportive relationships with clients is central to the effectiveness of this position. The HRSN CM performs assignments with supervision or independently, requiring initiative and judgment in conduct of work. All work is performed in compliance with organizational guidelines and policies, as well as all applicable laws.

SUPERVISION RECEIVED AND EXERCISED

The Health-Related Social Needs Case Manager (HRSN CM) reports directly to the Services Coordinator. This is not a supervisory position. This position has an introductory period of three (3) months.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The essential functions listed below are not intended to reflect all duties that may be assigned to this position. The organization may augment duties and/or essential functions at its discretion.

Client Services:

• Conduct screening and intake assessments to determine community members’ eligibility for HRSN services.
• Coordinate referrals and service navigation between community members, care teams, and partner organizations to ensure access to needed social support services.
• Accurately enter and maintain data in database software, ensuring compliance with program and privacy requirements.
• Review and verify eligibility and authorization documentation to facilitate timely service delivery.
• Collaborate with interdisciplinary care teams to ensure coordination of care and alignment with each member’s service plan.
• Monitor service requests and follows up to ensure resolution and successful connection to resources.
• Maintain up-to-date knowledge of program guidelines, HRSN service requirements, and available community resources.
• Provide support and communication to community members, promoting trust and engagement.
• Consult with Services Coordinator and Program Managers about referrals and coordinate all aspects of service delivery.

Community:

• Maintain regular and ongoing communication with all local schools and community organizations when appropriate.
• Attend relevant community resource and information sharing groups.
• Develop, expand, and maintain relationships across multiple agencies to establish good working relationships internally and externally.
• Establish community partnerships for the purpose of providing internships, job shadowing, and volunteer opportunities for clients.

Information Management:

• Develop and maintain systems to track data and outcomes across programs.
• Write and deliver reports as required and/or requested.

KNOWLEDGE

• Knowledge of general record keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting.
• Knowledge and application of stress management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Knowledge of the organization’s rules, regulations, procedures, Mission, Vision, and Values.

SKILLS AND ABILITIES

• Demonstrate a high level of ethics, integrity, honesty, and transparency while always upholding the Mission, Vision, and Values of the organization.
• Demonstrate a high level of professionalism, ethics, and morals.
• Strong data entry and organizational skills.
• Clearly communicates and expresses ideas and displays good interpersonal communication skills; understands verbal and written instructions.
• Demonstrate proficiency using a PC, tablet, or other device(s) with Microsoft Office products.
• Demonstrate good moral character and integrity, including honesty, fairness, respect for the rights of others, and respect for local, state, and federal laws.
• Demonstrate qualities to work well with children, adolescents, families and seniors. Qualities include empathy, sensitivity, flexibility, emotional maturity, compassion, and a good sense of humor.
• Ability to function as a role model while fostering an environment of inclusiveness and client empowerment.
• Ability to deal with frustration and conflict while demonstrating respect to persons with differing lifestyles and philosophies.
• Ability to apply initiative and judgment in performance of work assignments.
• Ability to exercise strict confidentiality.
• Ability to manage multiple programs or projects, frequently and simultaneously.
• Ability to remain calm and in control in high-stress, intense situations.
• Ability to effectively present information and respond to questions from diverse groups, which includes the ability to present in public meetings.
• Ability to work as part of a strong, supportive team providing services and links to service agencies for at-risk clients.
• Ability to establish and maintain effective working relationships with all members of the organization, stakeholders, and the general public.
• Ability to pass a pre-employment background check.
• Ability to maintain an acceptable driving record, reliable transportation, and proof of valid auto insurance.
• Demonstrate dependability, reliability, and accountability to include punctuality and attendance.

WORK ENVIRONMENT

Work is generally performed indoors, in various office or meeting room environments. This position is not normally exposed to hazardous materials, loud noises, or extreme heat or cold. Occasional exposure to chemical solutions, Airborne Pathogens, and Bloodborne Pathogens (body fluids) may occur. This position may require occasional overtime, evening, weekend, and/or holiday work. Work activities vary widely including attendance at meetings, trainings, and conferences; some overnight travel may be required. Local travel is required and requires the use of a personally owned vehicle, mileage reimbursement is available. Employees may use their personal cell phones for work-related purposes, such as business calls, emails, and accessing work-related applications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL AND MENTAL JOB REQUIREMENTS

To perform the job successfully, an individual must be able to perform each of the essential job functions satisfactorily. This position involves periods of prolonged sitting and standing and use of computer equipment. This position requires the physical and mental capabilities to read information printed on paper and displayed on computer monitors; hear, speak, and communicate verbally using the English language; cognitive thinking and mathematical calculation capabilities; manual dexterity to manipulate papers, files, keyboard, mouse, and telephone. This position requires walking, crouching, bending, stooping, twisting, turning, balancing, climbing steps/stairs, regular limb extension, pinching, grasping, moving, lifting, and carrying objects of 10 or more pounds frequently. Driving is required locally and long distance. Reasonable accommodations will be made to otherwise qualify individuals with disabilities and known limitations. This position must promote safe working practices; supports an environment of mental and physical well-being.

ADDITIONAL NOTES

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

MINIMUM EXPERIENCE AND QUALIFICATIONS

1. Bachelor’s Degree in Education, Social Work, Psychology, or a related field, OR an equivalent combination of education and experience.

2. Minimum of two (2) years’ experience working with at-risk clients.

3. Valid Oregon driver’s license at time of hire.

DESIRABLE EXPERIENCE AND QUALIFICATIONS

1. Master’s Degree in Psychology, Sociology, Human Services, or a related field.

2. Bilingual in English/Spanish

ABOUT OUR BENEFITS:

• Generous Paid Time Off
• Medical Insurance
• Employer paid Dental, & Vision Insurance for the employee (including affordable options for dependents & partners)
• Company paid Term Life and AD&D Insurance, plus Short-Term Disability
• 401k with Employer Match
• Chaplain Care Team - Confidential, no-cost support for employee and family
• Mileage Reimbursement
• Professional Development Opportunities

FLSA STATUS: Hourly, Non-Exempt

Salary Range: $19 - $21 per hour

Hearts With A Mission is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.