Guest Care Coordinator

The Guest Care Coordinator serves as a primary point of contact for an assigned group of prospective patients.

As a Guest Care Coordinator, your lead outcomes will include:

• Answering inbound customer service calls and making outbound follow up calls in a professional, service-oriented manner.
• Collect and verify required guest demographic and financial data elements and creating a complete pre-registered account for a scheduled visit
• Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify guest insurance and confirm benefits eligibility
• Explaining insurance coverage and guests’ out-of-pocket responsibility
• Contacting imaging centers/physician offices for medical documentation
• Explaining treatment recommendations
• Providing logistical/travel information to guests
• Responsible for accurate and timely scheduling for consultations and procedures
• Ensures safe care to guests, adhering to policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
• Performs other duties as required

As a Guest Care Coordinator, your core responsibilities will include:

• Communication skills - able to communicate in a clear, articulate, and professional manner on a daily basis to solve problems as these arise.
• Interpersonal and Customer Relations skills – able to maintain a professional and courteous attitude with team members and third party individuals at all times.
• Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner.
• Adaptability – able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
• Problem-solving skills – able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions.
• Time Management skills – able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner. Will work with occasional supervision over repetitive tasks. New duties or project type tasks may receive “strict” or “direct” supervision, depending upon the nature of the task(s).

As a Guest Care Coordinator, DOC requires the following competencies:

• Bachelors’ Degree required. In lieu of a bachelor's degree, 5+ years’ experience in guest care coordination and/or healthcare sales is required.
• Two years of fast-paced, high volume previous sales and/or healthcare experience is required. Direct-to-consumer medical experience is preferred.