Enhanced Care Management (ECM) Lead Care Manager - Santa Clara County
Base pay range: $29.00/yr - $32.00/yr
Pay: $29.00 - $32.00 per hour
Join Our Mission to Transform Lives: Enhanced Care Management - At Pacific Health Group, we focus on addressing social determinants of health and providing community-based services. As a Lead Case Manager, you will guide members at every step, arranging services they need to thrive and building authentic, trusting relationships.
Why This Role Matters
Holistic impact and compassionate care: address housing, food insecurity, mental health, and other needs beyond clinical visits
Frequent in-person visits to form strong, personal connections and act as a pivotal support system
Responsibilities
Frequent In-Person Visits to Members: Regular face-to-face assessments in members\' homes, shelters, or community centers; establish trust and address concerns
Comprehensive Care Coordination: Schedule doctor\'s appointments, organize follow-up care, link to social services, ensure full continuum of support
Case Management with a Heart: Empathetic assessments; maintain close contact via phone, video, and in-person visits; address new barriers
Resource Management: Identify, coordinate, and optimize local resources (housing assistance, job training, childcare)
Patient Advocacy: Push for timely treatments and fair access to services; resolve roadblocks
Communication: Keep members, families, healthcare teams, and community organizations aligned on care objectives
Documentation: Maintain detailed records of assessments, care plans, and progress notes
Continuous Improvement: Use data and observations to refine care strategies
Regulatory Compliance: Stay current with Medi-Cal, CalAIM, and other regulations
Professional Development: Attend trainings to sharpen skills in cultural competence, motivational interviewing, and crisis intervention
Other Duties: Collaborate with the team and support broader program outcomes
Skills & Qualifications
Residency: Must reside in Santa Clara County
Experience: 3-5 years in case management, social services, or healthcare
Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
Healthcare Insight: Understanding of healthcare systems and local community resources
Interpersonal Skills: Strong communication, empathy, and cultural competence
Organizational Ability: Time management and attention to detail
Technical Proficiency: Experience with case management software and related tools
Pre-screen assessment required
Driver\'s License: Valid California Driver\'s License (Class C), personal vehicle, and liability insurance; pass Motor Vehicle Report (MVR) background check
Job Details
Employment Type: Full-time
Schedule: 8-Hour Shift, Monday to Friday 1:30pm - 10:00pm
Work Location: On the road
Equal Employment Opportunity
Pacific Health Group is an Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. We provide equal employment opportunities regardless of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by law. We offer reasonable accommodations for individuals with disabilities.
Pre-Employment Requirements
Employment is contingent upon successful completion of a background check.
Please DO NOT contact employer regarding your application status.