Employment Case Manager

Purpose:

To support residents in Public Housing in achieving their education, job training, employment and financial stability goals. Provide high-touch, individualized case management to participants over the course of the initiative.

Essential Tasks of the Position:

Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients, assisting PHA residents with employment services:

• Conduct intake and administer career and vocation assessments;
• Develop and monitor progress on Individual Service and Training Plans (ISTP);
• Research, adapt and develop comprehensive career exploration and employment readiness curricula to include resume/cover letter preparation, interviewing and other soft skills, job search strategies;
• Teach career exploration and employment readiness classes to youth and adults;
• Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction;
• Refer clients to appropriate PHA and/or partner provided education or training program – remain actively involved to ensure partner is providing high-quality training;
• Assist clients in obtaining internships, job shadowing and mentoring opportunities;
• Follow-up with clients to ensure success, employment retention, and address needs for further development/coaching and/or support services;
• Refer clients to appropriate PHA and/or partner work-enabling supportive services (child care, behavioral health services, etc.) – remain actively involved to ensure partner is providing high-quality services;
• Document all client progress in the case management databases;
• Maintain confidentiality of client information, processes and data;
• Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning (i.e. annual Community Job Fair) and to monitor and evaluate program success;
• Communicate regularly with community partners, service providers, employers and PHA directors;
• Attend trainings related to professional and/or program development, as required;
• Represent the Resident Services Department on various boards, committees, councils as assigned.

Position Requirements and Qualifications:

Education Level

Experience in Related Field

• At least two years’ experience in job training, career coaching, job development, community organizing, conflict resolution and mediation
• Familiarity with case management database systems
• Proven experience in administering formal and informal career and vocational assessments

Knowledge, skills, abilities, licenses and certifications

• Bi-lingual skills preferred – fluency in Spanish to include speaking, reading and writing
• An understanding of low income and/or public housing issues, required
• Solid knowledge of skill sets related to work training programs and the workplace
• Strong written and oral communication skills
• Working knowledge of adult education and job training resources available within the community
• Working knowledge of Microsoft Word, Excel, Outlook, and database programs
• Ability to work independently and with a team and be flexible in accepting change
• Ability to establish and maintain effective working relationships with associates
• Knowledge of preparation of both narrative and numerical reports
• Skill in organizing and managing diverse responsibilities simultaneously
• Ability to relate to and interact with mixed populations of residents in low and moderate income housing settings
• Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations
• Valid driver’s license (Class O) unrestricted except for corrective lenses, required
• Ability to maintain confidentiality in all assignments