ECM Case Manager

Under the direction of the Program Manager, the Case Manager provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management (ECM) Program. The Case Manager is responsible for providing coordinated care for patients to improve quality outcomes, reduce health disparities, and transform the delivery system through value-based initiatives, and modernization. Oversees provision of enhanced care management (ECM) services and implementation of the care plan. The Case Manager offers services where the member lives, seeks care, or finds most easily accessible and connects members to medical care and other social services the member may need.

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Assesses client needs in the areas of physical health; mental health; SUD; oral health; trauma-informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Oversees the development and implementation of the Individual Care Plan/Health Action Plan.
• Provides services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connects clients to other social services and supports that are needed (e.g., community support group).
• Coordinates and advocates on behalf of the client with health care professionals with consent and authorization (e.g., PCP).
• Works collaboratively with hospital staff regarding Transitional Care Planning.
• Conducts outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
• Coordinates transportation for clients and accompanies them to office visits, as needed and appropriate.
• Evaluates progress and updates goals.
• Completes all required documentation within the timeframes established by the individual action plans.
• Attends weekly staff/team meetings and supervision.
• Attends training as assigned (e.g., ACEs Certification).

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Must possess three years working experience in Behavioral Health, Social Services, Mental Health or related field.
• High School Diploma or equivalent required.
• Must have demonstrated excellent customer/employee relations skills.
• Must have superior communication skills including writing (including editing), vocabulary, grammar, spelling and punctuation.
• Must have proficiency and knowledge of PC hardware/software operations and applications including Microsoft Word and Excel.
• Ability to complete the training program and ongoing educational requirements as assigned.

Location:Hybrid

Status:non-exempt; full- time

Pay:$24-$31/hr.

Benefits:

• 401(k) with Employer Matching
• Paid Vacation, Sick Days, & Holidays
• Flexible Hours
• Employee Assistance Program (EAP)
• Paid Medical Benefits
• Dental and Vision Coverage
• Health & Wellness Benefit

Job Type: Full-time

Work Location: Hybrid remote in Eureka, CA 95501