Base Pay Range $58,000.00/yr - $63,000.00/yr
Position Details Title: Senior Prevention Case Manager
Department: Domestic Violence & Supportive Housing
Reports to: Assistant Director of Domestic Violence & Supportive Housing
Salary Range: $58,000 - $63,000
Location: Fairfax, VA
FLSA Status: Exempt
About the Role Under the supervision of the Assistant Director of DVSH, the Senior Case Manager leads the Domestic Violence Homelessness Prevention Team in providing community‑based services to victims of domestic violence, sexual violence, stalking, and/or human trafficking who are looking to escape abuse. The Senior Case Manager supports a case management team that prioritizes services focused on increasing safety, maintaining housing stability, and preventing homelessness. This position will provide services to a reduced caseload and provide staff supervision.
Responsibilities Supervise Case Manager(s) providing mobile advocacy to victims of domestic violence, sexual violence and/or human trafficking living in the community
Provide coaching and support to case management team through regularly scheduled one‑on‑one meetings and evaluations
Support Case Managers in delivering complex case management for cases that demand higher level solutions
Collaborate with the Director and Assistant Director of DVSH to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices
Complete regular reviews of client files and VADATA reports, to ensure accuracy, compliance with the Violence Against Women Act, and adherence to agency standards and best practices
With support from the Assistant Director, ensure compliance with all grant requirements
Disseminate information related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
Develop new partnerships and identify community resources for unmet client needs
In collaboration with the Assistant Director, implement and oversee new program initiatives
Verify and approve timesheets and leave requests
Case Management Services Perform in‑depth assessments of clients' physical, mental health and social needs, life skills competency, employability, housing history and barriers, educational needs, financial management skills, strengths and needs, and other necessary areas, in conjunction with the client, to develop and achieve housing goals.
Administer flexible financial assistance to support client goals related to safety and stability
Provide mobile advocacy services by meeting with assigned clients regularly in a safe location in the community
Provide crisis intervention and develop individualized safety plans as needed; assist victims of violence in filing for protective orders and completing affidavits; accompany clients to court proceedings and various appointments
Provide housing search assistance to clients by identifying housing leads, assisting clients to apply for units, and accompanying clients on housing tours
Establish relationships with local landlords to negotiate lease terms and advocate on behalf of clients
Collaborate with clients to develop monthly budgets; provide money management education and connect to financial literacy programs as needed
Document all contacts with clients in client file and VADATA as required; maintain complete client records in accordance with agency and best practice standards
Provide domestic violence psychoeducation to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
Empower clients and their household members as they work toward their individual goals; complete ongoing reviews of client service plans
Collaborate with community providers and allied professionals to ensure the delivery of comprehensive wrap‑around services
General Duties Participate in staff meetings and training as directed by supervisor
Function as a contributing member of a multidisciplinary team with Shelter House Inc., deployed staff, and involved agencies
Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment
Perform other duties as assigned
About You Required A bachelor's degree in social work/human services/related field or commensurate experience
3+ years of human services or direct services experience
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver's License and reliable transportation; 10‑15% local travel for appointments
Ability to drive a minivan
Willingness to work evenings and weekends when needed
Preferred Experience leading or supporting programs serving victims of domestic violence/sexual violence
1+ years of program and staff management
Experience leading and supporting programs that provide services to clients experiencing homelessness, domestic violence/sexual violence, mental health, or substance abuse issues
Foreign language fluency in a language other than English (e.g., Spanish, Farsi, Arabic, Amharic)
Physical Requirements Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10‑20 pounds
Benefits Medical, Dental & Vision Insurance
401(k) contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two semi‑annual team building events
Equal Employment Opportunity Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment‑related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job, or any other legally protected status. Shelter House will provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol‑Free Workplace Policy Shelter House is committed to maintaining a drug‑free workplace. Employment is contingent upon compliance with our Drug‑Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. All subcontracts and purchase orders over $10,000 must include provisions ensuring a drug‑free workplace.