Overview The Domestic Violence Case Manager plays an essential role in providing case management services to clients in the YWCA Evanston/North Shore domestic violence programs. This role involves effectively assessing participants' needs, developing and maintaining accurate resource lists, offering resources to participants, and helping them navigate institutional systems. The position also includes advocating for participants' needs within the program and with community resource partners. Additionally, the role involves engaging with the community to stay informed about current information and trends, advocating for survivors' interests, and building connections with relevant community stakeholders.
Responsibilities Case Management Services (70%) — As part of a team of wrap-around support, collaborates with domestic violence counselors and/or third-party service providers (with proper releases signed) in the assessment and delivery of comprehensive case management needs of program participants to deepen support and impact.
Fosters supportive, trauma-informed relationships with participants to support the implementation of client-centered service plans, resulting in appropriate resource referrals.
Meets regularly with participants, accompanies participants to appointments, and assists them in navigating systems, completing applications and documentation for entry into different programs, and tracks referral utilization and outcomes.
Domestic Violence Assessor for Northern Cook County to screen those who identify as domestic violence survivors by using standardized assessments and entering data in HMIS in accordance with policies and procedures set forth by the Alliance to End Homelessness in Suburban Cook County, and assists in securing eligibility verifications within the timeframe established by the Coordinated Entry Process.
Advocates with referred service providers, including but not limited to housing programs, private landlords, employers, job readiness programs, medical service providers, and legal aid agencies, on behalf of clients in the program.
Administers an evaluation process to clients.
Attends and contributes to weekly case reviews and meets with counselors regularly to coordinate and support effective case management.
Regularly updates and expands the service referral directory.
Facilitates informational groups for survivors of domestic violence.
Community Outreach Attends Coordinated Entry committee meetings and trainings, participates in the Coordinated Entry Domestic Violence Workgroup, and collaborates with other partners in the Continuum of Care to ensure best practices and current knowledge of housing trends.
Develops and maintains relationships with area service providers, including housing programs, private landlords, employers, job readiness programs, medical service providers, and legal aid agencies, to support client-identified goals.
Identifies, cultivates, and maintains strategic community partnerships, including nonprofits, government entities, faith institutions, and local coalitions that could contribute to and enrich services and advocates within those organizations for the benefit of our clients.
Attends regular stakeholder meetings to stay informed of community resources and advocate for the interests of survivors of domestic violence.
Supports organizational outreach through attending key events, tabling, and sharing information about the YWCA.
Participates as a trainer in delivering domestic violence trainings, including but not limited to the state-required 40-hour domestic violence training program and other community-based training on domestic violence.
Record Keeping and Documentation Maintain accurate records in the HMIS and YWCA case management systems, including the timely completion and submission of all necessary reporting documentation, including written narratives on all client interactions.
Oversees completion of intake and ongoing paperwork for assigned clients.
Submits monthly activity reports in a timely fashion.
Reports on goals and objectives identified in government grants and foundations as appropriate.
Additional Duties As available, provides coverage for the 24-hour crisis line and staffs the office of Mary Lou’s Place, carrying out all operations in accordance with protocol.
Provides and attends staff training and participates in agency committees.
Pursues professional development.
Understands and adheres to all of YWCA Evanston/North Shore procedures and policies as well as the YWCA Employee Handbook.
Performs other duties as assigned by management.
An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications MINIMUM QUALIFICATIONS
Education: High School Degree or equivalent.
Experience and/or Training:
At least 1 year of experience in a social service setting, working directly with clients.
Experience working with survivors of trauma.
Languages : N/A
Licenses/Certificates:
Valid driver’s license
Successful completion of the Illinois 40-Hour Domestic Violence Certificate within 90 days of hire
Successful completion of all required HMIS/CE Trainings within 60 days of hire date.
First Aid/CPR within 6 months of employment
Technology/Equipment: Intermediate proficiency in Microsoft Office Suite
Preferred Qualifications Education : Bachelor of Arts in Counseling, Social Work, or other related fields.
Experience and/or Training:
At least 3 years of experience providing case management services, including needs assessment, developing service plans, providing and tracking referrals, assisting participants in accessing services as needed, and keeping required documentation.
At least 3 years experience working with domestic violence survivors.
At least 1 year of experience navigating HMIS/Coordinate Entry systems
Experience actively cultivating partner relationships that expand participants' access to supportive services.
Experience engaging in outreach, public education, and awareness efforts around domestic violence.
Language : Fluent in Spanish
Licenses/Certificates:
40-Hour Illinois Domestic Violence Training
ICDVP Certification
Technology/Equipment:
Intermediate proficiency with virtual services technology
Intermediate proficiency with online case management systems
Physical and Mental Demands Intermittent nights and/or weekends required for events or meetings.
Occasional transport of clients in agency-owned vehicle or personal vehicle
Frequent local and intermittent statewide travel is required.
Tolerance of prolonged and continuous stationary periods at a desk/computer
Occasionally required to push, pull, lift and/or move up to 10 pounds.
Must be able to move about the facility.
Must be able to operate controls for computers and other equipment
Work Environment Employee may be required to share office
Employee may be required to work from home
Employee will frequently have meetings or work in other buildings
Salary $19.77 - $24.17 / hourly
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Individual and Family Services