Overview VECRA, Inc. has a requirement for a Case Manager to support operational facilities in Baltimore, MD. The Case Manager will coordinate with all parties involved and provide well-structured and complete applications for Social Security Disability Benefits that will bring applications to fruition. This is a Full-Time position.
Responsibilities Schedule and maintain a schedule of case screenings and follow-up with SSDI application entities
Complete face to face and phone interviews for SSDI case screenings and applications
Review SSDI process and documents with customers, set expectations and encourage communication
Review all provided documentation and screening details and provide accurate assessment of the customer’s eligibility for Social Security Disability Benefits
Obtain signatures on all necessary authorization and acknowledgement forms
Obtain any medical documentation not yet provided
Encourage customer participation in the active retrieval of all medical documentation
Coordinate with customer, medical treatment sources, and the Social Security Administration’s Disability Determination Services
Data entry and scanning/sorting of all case documents
Review all medical records received from treating sources to ensure accuracy of patient information
Utilize documentation to supplement or construct case files
Perform timely and regular follow up with Social Security Administration and Disability Determination Services
Contact claimants to obtain additional customer information when needed
File all paperwork with Social Security in a timely manner
Consider customer’s need for expeditious support
Recognize operational improvements and suggest and coordinate process changes with Supervisor
Support other staff with caseload as time allows
Maintain a clean, orderly workspace in compliance with all privacy regulations
Communicate via in-person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner
Support management team, co-workers, and customers with regular and predictable attendance
Provide additional support to Case Manager and MD Management team as Needed
Perform other duties as assigned by leadership
Qualifications 3+ years of similar work experience in Case Management and/or Customer Services, experience with Social Security Administration disability or similar human services experience preferred
Demonstrated teamwork skills
Excellent verbal and written communication skills
Must be a US citizen
Ability to work as a team member, as well as independently
Ability to self-start, take ownership of processes and motivate others to do same
Background check required
Desired Skills Attention to detail
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to manage and prioritize caseload
Critical thinking
Excellent written and verbal communication and interpersonal skills
Organizational skills
Strong computer skills including Windows and Microsoft Office
Education Associate’s/Bachelor’s Degree preferred with Case Management Experience
High school diploma or GED required
Details Req #: 004-M2
Shift: Days; 8:00am – 5:00pm
Schedule: Monday – Friday
FLSA: Non-exempt
Pay Range: $18-20/hour
Location | Place of Performance: Hybrid- Baltimore MD/Remote
Telework or Virtual: Yes
Other: Onsite training required in Baltimore. 100% remote thereafter. The government may require a return to onsite work in the future
Req Type: Full-Time, 40 hours
Benefits: We offer a competitive benefits package for full-time employees to include paid holidays, paid time off, medical, dental, short and long-term disability.
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