Overview Join to apply for the CVI Case Manager role at YMCA of Metropolitan Chicago . The Case Manager works with residents of East and West Garfield Park impacted by violence as part of Teen Programming Youth Safety and Violence Prevention, serving youth ages 14 and up. The role involves managing a significant caseload, designing interventions, connecting to resources, advocacy, and coordinating services. The Case Manager will assess the needs of youth and families and ensure proper referrals for advocacy, school enrollment, counseling, substance abuse services, employment, and job training. This position collaborates with the Community Outreach Specialist, Victim Advocate, and Teen Programming leadership to ensure coordinated service provision and alignment with best practices. All documentation and reporting related to services provided to referred youth must meet program requirements.
The role may involve participating in community outreach activities to support program aims.
Salary and Benefits Salary: $56,000 annually. Full-time benefits and opportunities for growth within the organization.
Benefits include comprehensive health, dental, and vision insurance for eligible employees, wellness programs, mental health resources, a family gym membership, generous PTO and paid holidays, flexible work hours, a 403(b) plan with company contributions after 2 years of service, continuous learning opportunities, a supportive work environment that values diversity, equity, and inclusion, and discounts on programs and services.
Responsibilities Engage in collaborative assessment and case planning with the Teen Programming outreach team to ensure interventions meet the needs of youth with complex needs.
Provide trauma-informed, relentless outreach to support continued youth participation.
Offer case management for a large caseload guided by youth-driven services and goal plans, including home visits, case notes, case reviews, and coordination with schools and other supports; advocate for youth in legal and related matters.
Establish positive relationships with youth, including frequent contact through home visits or site-based check-ins.
Manage documentation and reporting, including monthly reports and data entry to tracking systems.
Engage in ongoing learning about trauma-informed practices and approaches to improve service delivery.
Provide transportation for youth and families to access services using YMCA vehicles, following policies and guidelines.
Support the mission of the YMCA and Teen Programming as assigned.
Qualifications Assessment skills to evaluate client needs, strengths, risks, and barriers.
Ability to develop individualized service plans based on assessments.
Advocacy skills to connect clients to resources and services.
Strong documentation and reporting skills with detailed, confidential records and clear written communication.
Crisis intervention skills with de-escalation and problem-solving under pressure.
Effective communication with clients, families, and external partners; culturally competent.
Time management to handle multiple cases and prioritize urgent needs.
Resource coordination across community resources, housing, employment, and other supports.
Problem-solving abilities to overcome obstacles for clients.
Professional boundaries and relationship-building with youth.
Collaboration with multidisciplinary teams, including mental health professionals, schools, law enforcement, and healthcare providers.
Cultural competency and proficiency with case management software and virtual platforms.
Must be at least five years older than youth served; valid driver’s license and ability to travel locally for home visits and activities; driving record must meet requirements for YMCA vehicles.
Meets physical qualifications as outlined in the job description; reasonable accommodations available for persons with disabilities.
Child Abuse Prevention The YMCA is committed to child abuse prevention. Responsibilities include reporting health or safety hazards, following procedures to keep children safe, reporting suspicious behavior or policy violations, and completing mandatory child abuse prevention training.