Job Description
Our Chronic Care Sales team helps customers by delivering clinical product information, educational materials, and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.
The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative. This is a field-based sales management position that is responsible for covering the assigned district, which includes the following and may not be limited to the following workload centers: Tampa, FL; Orlando, FL; St. Petersburg, FL.
Key Responsibilities
Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
Qualifications
Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
Solid understanding of Rx Pathways, and prior authorization process.
Track record of leading successful product launch teams in competitive markets.
Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.
Minimum Requirements – Skills and Experience
BA/BS degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
Valid driver’s license
Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays
Preferred Skills and Experience
Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience
Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact
Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries
Skilled at establishing and maintaining relationships and networks within customer organizations
Salary range for this role is $169,700.00 - $267,200.00.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
EEO Statement
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights. EEOC GINA Supplement. Learn more about your rights, including under California, Colorado and other US State Acts.
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Employee Status: Regular
Relocation: Domestic
VISA Sponsorship: No
Travel Requirements: 25%
Flexible Work Arrangements: Not Applicable
Shift: Not Indicated
Valid Driving License: Yes
Hazardous Material(s): n/a
Job Posting End Date: 11/7/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Skills
Account Management, Account Management, Account Planning, Adaptability, Analytical Problem Solving, Banking, Biopharmaceutical Industry, Business Data Analytics, Cash-Handling, Communication, Cross-Team Collaboration, Customer Engagement, Customer Experience Management, Customer Insights, Decision Making, Healthcare Sales, Lead Generation, Managed Care, Managing Sales Teams, Market Analysis, Medical Device Technologies, People Leadership, Pharmaceutical Management, Pharmaceutical Sales, Product Knowledge {+ 5 more}
Preferred Skills
Current Employees apply HERE
Required Skills and Experience
Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience. Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact.