Customer Success Manager - Aquatic Informatics (AQI)
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Reporting to the Customer Success Director, the Customer Success Manager is responsible for engaging, retaining, and enabling our customers to fully utilize the Aquatic Informatics software. The CSM works with existing customers to understand their usage of Aquatic Informatics software and identify and qualify new upsell and cross‑sell opportunities using a solution‑based and consultative‑selling approach. The CSM is the primary advocate for each customer, guiding them along a path to success and engaging resources across AQI to accelerate the expansion of AQI Software.
This position is part of the Sales team located across the US and Canada and will be remote.
Typical Day
Own the ultimate success of customers, including onboarding, project success, retention, and renewal.
Work with leadership and functional colleagues to envision, build and manage new renewal motions for high‑volume renewals across product categories.
Support the development of mutually beneficial partnerships with key customers and provide ongoing support for the execution of those goals.
Ensure on‑time delivery of renewals for AQI’s existing customer base.
Develop and drive proactive one‑to‑many customer outreach programs and content creation (webinars, newsletters, white papers).
Use a solution‑based selling approach to identify and develop new opportunities for expansion across the customer’s business, collaborating with the field sales team to grow subscriptions and solutions footprint.
Essential Requirements
3+ years’ experience in Customer Success Management, SaaS Sales, Account Management or equivalent.
Direct experience managing renewals in a SaaS environment, driving a book of business and meeting target achievements.
Experience managing customers in a high‑volume setting and building programs to service the lower‑size/high‑volume segment.
Experience developing and driving one‑to‑many customer outreach programs (webinars, newsletters, white papers) to increase engagement and retention.
Strong written and verbal communication skills with ability to create compelling outreach content and deliver presentations to diverse audiences.
Ability to work closely with an owned customer base, understand their requirements, and identify upsell and cross‑sell opportunities to deepen penetration of solutions.
BA or BS Degree in a technical field or equivalent experience.
Experience using Salesforce or a contract renewal automation platform is a plus.
Benefits
Flexible working hours.
Professional onboarding and training options.
Powerful team looking forward to working with you.
Career coaching and development opportunities.
Health benefits.
401(k) retirement plan.
Compensation: The range for this role is $75,000.00 - $90,000.00 USD per year, eligible for incentive pay. Additional benefits include paid time off, medical/dental/vision insurance and a 401(k) plan.
Equal Employment Opportunity
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other protected characteristics. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We will ensure that individuals with disabilities receive reasonable accommodation to participate in the job application or interview process. Please contact us at applyassistance@veralto.com to request accommodation.