Customer Care Coordinator - Shrewsbury, MA Massachusetts, USA • Worcester, MA, USA
Overview Join our Team and Make a Difference! At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love. We are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other. Joining our team means becoming part of a highly engaged workforce with access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you\'re starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.
Responsibilities Our Customer Care Coordinators (CCC) are the first point of contact for prospective customers. They answer and return phone calls and emails from customers seeking solutions, ensure Lifeway’s products meet customer needs, and schedule the Lifeway Sales team for initial evaluations.
Qualify leads, prepare the prospective customer and any family members for the evaluation, and ensure that all notes are entered in the CRM with comprehensive detail.
Use our ERP system to track interactions and provide detailed notes for Sales Consultants to ensure a seamless handoff and a timely, efficient customer experience.
Collaborate closely with the sales team and local branch to take care of customers quickly and effectively, ensuring Sales Consultants have the information needed for a successful evaluation in the customer\'s home.
Qualifications 2+ years in a similar role
Excellent communication and interpersonal skills
Strong organizational and time management skills
Proficiency in the MS Office suite and familiarity with CRM software
Desire to work for a company providing solutions that reduce falls and enable individuals to live independently
Benefits & About Lifeway Mobility At Lifeway Mobility, we care about our employees\' well-being. We offer a comprehensive benefits package that includes medical, dental, vision, 401k, employer-paid life and LTD, and some voluntary benefits. We provide training and development at our Academy with virtual and in-person sessions, ongoing support, and opportunities for growth within your role or into new roles. The organization also offers 7 paid holidays and three weeks of PTO.
Lifeway Mobility is an Equal Opportunity Employer