Job Title: Customer Care Coordinator (Temp to Hire)
Location: Malvern, PA – Hybrid (1x per month in office)
Schedule: Full-time, Monday–Friday, 11:00 AM–7:30 PM
Compensation: $18 per hour
Assignment Length: Temporary to Hire
We are seeking a Customer Care Coordinator to provide exceptional support in a fast-paced, metric-driven environment. This role involves assisting healthcare professionals, patients, and caregivers by coordinating essential treatments and ensuring seamless service continuity, particularly for patients traveling or facing emergencies.
A comprehensive three-week paid training program is provided, with the next class starting on Monday, December 1st. This temp-to-hire opportunity offers the potential for permanent placement in as little as 12 weeks, along with an exceptional benefits package. Employees are also eligible for overtime and holiday pay.
A Day in the Life of the Customer Care Coordinator
· Handle a high volume of inbound calls through an Automated Call Distribution (ACD) system.
· Assist healthcare professionals, patients, and caregivers with treatment coordination.
· Facilitate emergency arrangements to ensure continuity of care for traveling patients.
· Work efficiently to meet daily performance metrics, including call handling time, accuracy, and customer satisfaction.
· Maintain accurate records and documentation using MS Office and other internal systems.
· Collaborate with internal teams to ensure smooth service delivery.
Requirements of the Customer Care Coordinator position
· Ability to manage a high volume of calls while maintaining professionalism and empathy.
· Strong active listening skills with an empathetic and patient-centered approach.
· Ability to multitask and work efficiently in a fast-paced, metric-driven environment.
· Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly.
· Prior experience in a contact center or customer service role.
Interviews close on Wednesday, November 12th
EOE employer. If interested in this Customer Care Coordinator position, please apply!
If this position is not a good fit for you, feel free to share this link!
All candidates who receive and accept an offer of employment are subject to pre-screening requirements.