Customer Service Representative (CSR)
Paul Davis Restoration of Southeast St. Louis is seeking a Customer Service Representative (CSR) to join our team. This role supports customers and internal teams in a fast-paced environment by coordinating restoration services, handling inbound communication, and ensuring accurate documentation. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic setting.
Compensation: $17$21/hour (based on experience) Employment Type: Full-Time
Responsibilities:
- Serve as the first point of contact for customers via phone and email
- Coordinate job intake, dispatch, and ongoing communication
- Collect, review, and manage job documentation for accuracy and completeness
- Provide support to emergency mitigation teams
- Track job progress and follow up on outstanding items
- Assist with administrative tasks and team projects
- Maintain a positive and empathetic approach in all customer interactions
Requirements:
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Highly organized with attention to detail
- Able to prioritize tasks and meet deadlines in a fast-paced environment
- Problem-solver with a positive attitude
- Comfortable working independently with minimal supervision
Benefits:
- Competitive hourly pay ($17$21/hour, depending on experience)
- Opportunities for growth within a nationally respected company
- Supportive and team-oriented work environment
- Make a real impact by helping people recover from disasters
About Paul Davis: Paul Davis is a trusted leader in the property damage restoration industry, with locations across the U.S. and Canada. We don't just rebuild homes and businesseswe restore peace of mind. Join a company that values service, compassion, and leadership.