Under the supervision of the Critical Time Intervention Team Leader, the Critical Time Intervention Care Manager is responsible for providing time limited evidence-based practice of specialized case management interventions to society’s most vulnerable individuals during times of transition. To facilitate community integration and continuity of care, the Care Manager blends the delivery of intensive supports that meet immediate client needs with assistance aimed at facilitating long-term community integration and continuity of care. The Care Manager links individuals to longer-term professional and community-based supports that will continue after the service has been completed.
Responsibilities
Assesses for and provides linkages to the appropriate supports
Identifies methods to maximize independent living skills
Assists in accessing benefits and appropriate formal services
Assists in identifying and linking to informal community supports such as social networks and improved family relationships
Reduces frequency and duration of hospitalizations
Reduces frequency of emergency department visits
Reduces utilization of crisis services
Provides continuity of care regardless of life circumstances or recovery environment
Promotes harm reduction, linkage to recovery treatment, and support sustained recovery maintenance
Evaluates client needs in order to provide a personalized plan
Provides proper education on risk prevention to patients, their families, and support groups
Ensures clients’ compliance with medications and care plans
Helps clients make informed decisions by acting as advocate regarding treatment options
Works collaboratively, building community relationships and serves as a liaison to community partners such as Emergency Departments (ED), inpatient psychiatric units (both Article 28 and 31), and Comprehensive Psychiatric Emergency Programs (CPEP)
Demonstrates the basic tenets of the CTI Best Practices and Policies and Procedures
Assists and/or provides support with screening, referral, and crisis services as needed and/or as designated and directed by supervisor
Actively participates in joint case planning and coordination with internal multidisciplinary team and agency psychiatrists
Assists with crisis hotline calls and completes proactive appointments
Provides crisis intervention in response to individuals’ behavioral and emotional needs, including support to individuals, families and team members, in-person and virtually
Addresses emergency situations as they occur in the program according to established policies and procedures, and ensure communication of such situations in a timely fashion
Attends in-service training programs, clinical and academic conferences and workshops and other educational presentations to maintain current knowledge of relevant clinical issues and techniques
Prevents, recognizes and reports abuse toward the people we support
Raises awareness of existing services, pathways to recovery and helping a person to remove barriers that exist for accessing them
Assists selecting and utilizing self-directed recovery tools such as Relapse Prevention Planning
Collects and completes required data and documentation on individual access and utilization of CTI services
Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds
Performs other duties as assigned
Responsibilities of All FREE Employees
Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community
Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees
Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk
Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours
Meets all job requirements and stays in compliance
Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations
Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee
Qualifications
Education:
Associate’s Degree in human services or a related field
Experience:
At least 1 (one) year of experience working with individuals with Intellectual and Developmental Disabilities and/or Mental Health Diagnoses preferred
Appropriate combination of education, experience, and training will be considered
Specialized Training, Licenses, Certifications:
Complete the CTI certification process within 12 months of hiring
Complete 9.58 designation certification within 6 months of hiring
Knowledge, Skills, Competencies, and Abilities:
Knowledge of OMH and OPWDD practices, policies and regulations
Computer literacy required; familiarity with Microsoft Office Suite
Must be able to motivate and coach others
Must be efficient, well organized, and have excellent communication skills
Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
Other Requirements:
Valid Driver’s license and ability to satisfy criteria to be a driver for FREE
Work Environment
This role is performed in-person; some travel required.
Physical Requirements
Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
Employee is required to effectively communicate both verbally and in writing
Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets
Employee is required to reach with hands and arms
Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
Employee is required to be able to lift 50 pounds at a time
Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.