Overview Ensures performance is consistent with Continuous Quality Improvement (CQI) policies and other standards through data analysis and provider monitoring. Participates in the development, coordination, and implementation of the CQI process designed to identify opportunities for improvement to the assigned programs and services. Participates in the CQI process, ensuring conformance with quality standards set by the agency, funder, or accrediting body. Assists with the preparation of performance and measurement reports. Compiles detailed reports identifying accomplishments and opportunities for improvement and works with the Compliance and Operations Manager to establish corrective action plans.
Responsibilities Review, inspect, and audit various financial, operational, government, and mission records to assess compliance with standards.
Reviews documents and practices of assigned programs and services for compliance with contract, funder, agency, accreditation, and any other applicable requirements.
Collects, maintains, and organizes data from multiple sources.
Conduct routine visits, reviews, and spot checks at assigned sites.
Tracks, reports, and follows up on audit findings and prepares trend analyses for management review.
Analyzes data to identify process improvement opportunities from audit results.
Monitors changes in regulatory, funding, and accreditation requirements.
Supports the implementation of new and revised internal controls.
Assists with implementing corrective action under the direction of the Quality Assurance Manager.
Works closely with other teams to ensure adequate controls and adherence to policies and procedures.
Assists the Manager in developing, training, and providing technical assistance materials for program improvement.
Participates in audits and addresses questions and concerns from external auditors, examiners, or surveyors.
Establishes and maintains effective working relationships with agency staff, state and local officials, and community partners.
Attends funder meetings/trainings, and maintains knowledge to stay up-to-date on changes in compliance requirements.
Other duties and special projects as assigned.