Continous Quality Improvement Specialist
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Assures performance is consistent with Continuous Quality Improvement (CQI) policies and other standards through data analysis and provider monitoring. Participates in the development, coordination, and implementation of the CQI process that is designed to identify opportunities for improvement to the assigned programs and services. Participates in the CQI process ensuring conformance with quality standards set by the agency, funder, or accrediting body. Assists with the preparation of performance and measurement reports. Compiles detailed reports identifying accomplishments and opportunities for improvement and works with the Compliance and Operations Manager to establish corrective action plans.
Essential Duties and Responsibilities
Reviews, inspects, and audits a variety of financial, operational, government, and mission records to assess compliance with standards.
Reviews documents and practices of assigned programs and services for compliance with contract, funder, agency, accreditation, and any other applicable requirements.
Collects, maintains, and organizes data from multiple sources.
Conduct routine visits, reviews, and spot checks at assigned sites.
Tracks, reports, and follows up on audit findings and prepares trend analyses for management review.
Analyzes data to identify process improvement opportunities from audit results.
Monitors changes in regulatory, funding, and accreditation requirements.
Supports implementation of new and revised internal controls.
Assists with implementation of corrective action under the direction of the Quality Assurance Manager.
Works closely with other teams to ensure effective controls and adherence to policies and procedures.
Assists the Manager in the development and delivery of training and technical assistance materials for program improvement.
Participates in audits and addresses questions and concerns from external auditors, examiners, or surveyors.
Establishes and maintains effective working relationships with agency staff, state and local officials, and community partners.
Attends funder meetings/trainings and maintains knowledge to stay abreast of changes in compliance requirements.
Qualifications
Must be an energetic team player who desires to positively impact the community and create significant change.
Excellent interpersonal and written communication skills.
Computer literate. Excellent organization, communication, and interpersonal skills.
Minimum 3 years’ experience with social services compliance activities.
Bachelor's degree from a four-year college or university or the equivalent combination of experience and training required.
Experience developing and presenting training materials that are accessible to a diverse range of audiences; recent training/teaching experience.
Excellent written and verbal communication skills.