Consumer Care Manager

Join a mission-driven leader in sustainable cleaning. For nearly 60 years, ECOS® has been making high-quality, eco-conscious cleaners that help make homes safer and the planet cleaner.

We are looking for a Consumer Care Manager who is both a problem solver and a people person—someone who loves helping others, leading with empathy, and using technology (including AI!) to create a smoother, faster, and friendlier experience for every consumer.

• Oversee our consumer care system and make sure every message—whether by email, phone, chat, or social media—gets a timely, caring response.
• Manage our new AI tools, including chatbots and automated emails, to improve how consumers get information and help.
• Keep our FAQ and help library up to date so consumers can easily find answers.
• Track feedback, questions, and trends via monthly and quarterly reports —and share insights with our Marketing and Product teams to make our products even better.
• Manage and support coupon programs, mailings, and promotional giveaways, including managing vendor partners where applicable.
• Identify loyal fans and help build our community of advocates.

• A genuine passion for helping people and making a positive impact.
• 2–3 years of customer service or consumer care experience.
• Excellent writing, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Comfort using digital tools (CRM systems, chat platforms like Zendesk, etc.).
• Curiosity and adaptability—especially with new AI tools that make our consumer experience smarter and faster.
• Bachelor’s degree preferred.

This is more than a customer service job—it’s a chance to shape how people connect with a brand that cares deeply about people and the planet. If you’re ready to lead with empathy, learn with curiosity, and grow with a purpose-driven company, we’d love to meet you.